Assistant Property Manager

Cousins Properties • Atlanta, GA

4d • Onsite

About The Position

The Assistant Property Manager assists with the day-to-day implementation of policies, procedures, and programs to keep the property well managed and maintained. The role emphasizes responding positively to customer concerns and needs while increasing the value of the property. This is an on-site position in Atlanta, Georgia; it is not remote or hybrid.

The position supports customer relations and property operations, property accounting, and lease administration. It works with customers, property management colleagues, service providers, and construction and leasing teams to deliver responsive service and manage property activities.

Requirements

• At least 2 years of commercial property management experience.
• High school diploma or GED equivalent.
• Ability to work well with others and interact positively with customers.
• Excellent verbal and written communication skills.
• Detail-oriented and well organized, with the ability to manage time and multiple projects efficiently.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook; property management software; web-based software systems; and electronic file organization in a shared-server environment.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Responsiveness and a sense of urgency in meeting others' needs, solving problems, and accepting a variety of tasks.
• Ability to demonstrate optimum customer service while performing job functions.
• Sound business ethics, consistent adherence to organizational values, and ability to protect confidential information.
• Ability to express ideas clearly, present verbal information straightforwardly, ask questions to encourage communication, and listen to understand others' perspectives.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Develop and maintain positive customer relations and provide consistently responsive, quality services.
• Participate in communications related to customer move-ins and move-outs; coordinate customer events, receptions, and orientations.
• Meet regularly with customers to share building updates and solicit feedback; prepare customer engagement programs focused on satisfaction with building amenities and services.
• Oversee the property website and ensure its information is current and correct.
• Inspect the property for risk-management liabilities, verify preventive maintenance and cleaning meet contract and company standards, and help develop the capital improvement plan.
• Prepare property status reports, inspection reports, tracking reports, correspondence, and files.
• Assist in managing contracted property maintenance services; conduct competitive bids and selections using standardized requests for proposals and bid analyses; serve as liaison between service providers and Property Management.
• Assist with training and supervising staff under the property emergency response program; support evacuation drills and respond to emergencies, including after hours when needed to secure and protect the property and arrange repairs.
• Participate in capital improvements, customer improvements, and major repairs, collaborating with the Construction Manager, Property Manager, and Chief Engineer on design review, contract administration, quality control, and project delivery.
• Assist with preparation of operating budgets covering revenue, expenses, capital plans, and operating expense management.
• Work with Property Managers to prepare monthly financial reports, including accruals, budget variance reports, and forecasts.
• Review and approve recurring and miscellaneous monthly billing; reconcile major service-provider invoices, verify accuracy, and prepare monthly billing reports.
• Calculate and review operating expense prorate shares and approve customer statements.
• Review and approve invoices; work with the Administrative Manager on accounts receivable, collections, and keeping accounts payable current.
• Work with the Administrative Manager and Property Manager on operating expense reviews and customer calculation sheets.
• Prepare annual rental letters for customers.
• Administer leases regarding contractual performance, leasehold rights, and landlord and customer obligations.
• Prepare rental commencement letters and lease-required notices; review lease abstracts provided by Lease Administration.
• Support the Leasing team by preparing vacant space and participating in tours.
• Review lease draft language from counsel to incorporate property-specific terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED