Assistant Property Manager

RHF (Retirement Housing Foundation)•Los Angeles, CA

25d•$23 - $25•Onsite

About The Position

RHF is seeking an Assistant Property Manager to support daily operations at Paseo at Californian and Bonnie Brae, two senior residential communities in Los Angeles totaling 106 units, with 53 units at each property. The position is split between both locations, with 20 hours per week at each community. The Assistant Property Manager supports the Property Manager with resident services, administrative duties, financial activities, and regulatory compliance. Both communities operate under the Low-Income Housing Tax Credit (LIHTC) program. The ideal candidate is compassionate, professional, and able to manage multiple priorities while providing excellent service to residents. The role includes administrative and property operations, resident relations, compliance and reporting, financial and rent administration, and coordination with team members and vendors. The Assistant Property Manager maintains resident and property records, assists applicants and residents, helps with maintenance requests and vendor coordination, supports rent collection and account follow-up, and assists with recertifications and compliance documentation.

Requirements

Minimum of 2 years of office or administrative experience.
Proficiency in Microsoft Word and Excel.
Strong organizational skills and the ability to manage multiple priorities and deadlines.
Excellent verbal and written communication skills.
Strong customer service and problem-solving skills, with the ability to work effectively with a diverse population.
Ability to work independently while collaborating effectively with residents, staff, vendors, and other stakeholders.

Nice To Haves

Property management experience preferred.
Experience with affordable housing programs, particularly LIHTC/Tax Credit, preferred.
Familiarity with OneSite/RealPage preferred.

Responsibilities

Answer incoming calls, assist residents and visitors, and relay messages to the Property Manager or Maintenance team.
Manage correspondence with residents, staff, vendors, city officials, and other partners.
Maintain accurate resident and property files and update resident information in OneSite.
Assist with applicant waiting lists, schedule interviews, and update application statuses.
Process and track maintenance work orders in OneSite and follow up with residents as needed.
Coordinate vendor appointments and obtain bids or proposals for services.
Monitor office supplies and notify the Property Manager when replenishment is needed.
Respond to residents’ questions and concerns with patience, professionalism, and empathy.
Communicate community policies, notices, and updates clearly and respectfully while supporting positive resident relationships and maintaining confidentiality.
Assist with annual resident recertifications by gathering documentation and following up with residents.
Maintain resident files and documentation in accordance with LIHTC program requirements, applicable regulations, and RHF policies.
Help prepare compliance documentation and reports for audits and inspections.
Support the Property Manager in maintaining compliance with fair housing requirements and applicable policies.
Assist with rent collection, record payments, and issue receipts as applicable.
Track delinquencies and assist with preparing late notices.
Help identify and resolve payment or account discrepancies in coordination with the Property Manager.
Coordinate with vendors and service providers to support timely completion of maintenance and other property needs.
Communicate operational concerns and updates to the Property Manager promptly.
Collaborate with staff at both communities to support consistent and efficient daily operations.
Perform other duties as assigned.