Assistant Property Manager

AION•Norfolk, VA

18d

About The Position

Under the direction of the Property Manager, the Assistant Property Manager supports excellent customer service and the daily management of the community, coordinates property operations, and performs the Property Manager’s duties in their absence. The role emphasizes administrative management while helping establish a quality living environment for residents. Responsibilities span financial and administrative operations, leasing and marketing, resident service, property inspections, service coordination, and personnel development. The Assistant Property Manager also provides coverage for emergencies, on-call duties, resident and community functions, and weekends.

Requirements

High school diploma or equivalent; a college degree is highly preferred.
One year of property management experience or experience in a related field.
Proficient computer skills, including Microsoft Office Suite.
Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates, and other legal issues affecting property management.
Excellent verbal and written English communication skills.
Ability to walk apartments and grounds, including steps and stairs.
Occasional ability to lift 20 pounds or less.
Valid driver’s license.
In Pennsylvania or New Jersey, must obtain a real estate license within 120 days of hire.

Nice To Haves

College degree.
Entrata experience.

Responsibilities

Minimize delinquencies and maximize property cash flow by ensuring timely rent collection, monitoring banking activities, making daily deposits, and contacting residents about overdue rent.
Monitor Entrata data and reporting, and ensure leasing activity, accounts receivable cash receipts, accounts payable invoices, statements of disposition, monthly closing procedures, and late fees are accurate and timely.
Assist the Property Manager in meeting revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring financial performance.
Maintain and organize resident files.
Maintain accurate payroll reporting, including bonus preparation.
Support leasing by responding to telephone inquiries, qualifying applicants, showing apartments, leasing apartments, and ensuring move-in paperwork is accurate.
Manage renewals and active leases, track expirations, prepare expiration letters, and draft renewal leases.
Maintain in-depth knowledge of the associated market.
Assist in monitoring compliance with Fair Housing regulations, Tax Compliance regulations, and other laws affecting property-specific occupancy standards.
Review and analyze weekly traffic reports and assist with weekly marketing meetings.
Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.
Assist with planning and preparing resident events.
Inspect the property and market-ready units daily.
Assist with monitoring and directing service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
Provide excellent customer service and maintain a courteous, professional attitude toward customers.
Provide availability or coverage for emergencies, on-call duties, resident functions, community-affiliated functions, and weekends.
Advise the Property Manager of community conditions affecting resident safety or satisfaction and asset preservation.
Assist the Property Manager with recruiting and selecting team members in accordance with hiring policies and procedures.
Assist the Property Manager with evaluating and supervising team members.
Perform other duties as required.