Multi-Site Assistant Property Manager - Alturas Penbrook

Trinity Property Consultants•Odessa, TX

About The Position

The Assistant Property Manager supports two or more apartment communities for Trinity Property Consultants. The role provides customer service to residents, prospective residents, vendors, and other partners; assists with leasing and move-ins; processes applications, work orders, collections, and account records; and supports the Community Manager with resident concerns, inspections, and administrative tasks. The position is full-time, scheduled Monday through Friday from 9:00 a.m. to 6:00 p.m., with some nights, weekends, holidays, and extended or flexible hours as needed. Compensation is $18–$20 per hour, depending on experience, plus lease commissions and lease renewal bonuses. The position requires two years of residential property management experience in the multifamily industry and a high school education or equivalent. Intermediate computer, internet, and Microsoft Office skills are required. The role also requires customer service, sales, collections, communication, administrative, organizational, and time-management skills, as well as knowledge of state law relating to fair housing. CPM, CAM, RMP, or CMCA certifications are preferred but not required. The employee is expected to pursue ongoing professional development through the company’s continuing education programs. Benefits include medical, dental, vision, FSA and dependent care options, a 401(k) employer match, life and disability insurance, paid holidays, vacation, sick leave, referral bonuses, volunteer time off, an employee assistance program, bonus and commission opportunities, advancement and development programs, reimbursement programs, scholarship opportunities, and corporate, appliance, and lifestyle discounts. Some benefits have eligibility conditions, including enrollment timing or a 90-day employment period.

Requirements

Two years of experience in residential property management in the multifamily industry.
High school education or equivalent.
Intermediate computer and internet knowledge.
Intermediate knowledge of Microsoft Word, Excel, and Outlook.
Ability to perform intermediate mathematical functions accurately and use on-site resident management software functions.
Strong ability to address the needs of residents, prospects, and vendors.
Ability to handle high-stress situations effectively and demonstrate strong leadership skills.
Excellent communication skills and strong collection skills.
Administrative and organizational skills, time-management skills, and the ability to prioritize.
Customer-service orientation and a strong sales background.
Knowledge of state law relating to fair housing.
Commitment to ongoing professional development and career growth.
Availability to work extended or flexible hours and some nights, weekends, and occasional holidays as needed.
Regular attendance and active participation in company functions and events.
Ability to sit, stand, walk, talk, hear, reach, and occasionally climb; use close, distance, and color vision, depth perception, and focus adjustment; work at a computer and talk on the phone for extended periods; and detect auditory or visual alarms.

Nice To Haves

Knowledge of Yardi, Voyager, LRO, Entrata, or Resident Check.
CPM, CAM, RMP, or CMCA certification.

Responsibilities

Handle assigned duties and tasks for two or more apartment communities.
Provide superior customer service to residents, prospective residents, and vendors.
Assist in conducting market surveys.
Show apartments, lease to prospective community members, and coordinate move-ins.
Update unit availability daily.
Process rental applications and maintenance work orders.
Follow Trinity operating procedures and policies.
Receive and process collections in accordance with company standards, including collecting past-due balances from former community members.
Provide clerical and phone support.
Maintain resident files and ensure paperwork and documentation are complete and accurate.
Maintain a calendar of scheduled move-ins, complete move-in appointments, and ensure apartments are inspected and ready according to Trinity standards.
Resolve resident complaints and refer pertinent issues to the Community Manager.
Conduct move-out apartment inspections and complete deposit accountings with the Community Manager’s approval.
Maintain account records and transactions, including NSF items, rent allowances, concessions, rent increases, and management-approved debits and credits.
Complete additional tasks or duties assigned by a supervisor.
Participate in and plan for company functions and events.

Benefits

Medical insurance, including a free PPO-HSA plan with a $1,200 annual employer contribution for employees outside California; California employees may choose between the PPO-HSA and HMO plans.
Dental and vision insurance, with 100% of monthly employee premium costs covered.
Flexible spending account and dependent care options.
401(k) retirement plan with a 2% employer match; eligible to enroll on the first of the month following 90 days of employment.
Up to $25,000 of group life and AD&D insurance.
Long-term and short-term disability insurance.
Paid holidays and two to four weeks of paid vacation based on years of service, available after 90 days of full-time employment.
Sick leave in compliance with state and local requirements.
$1,000 employee referral bonus for hires made through employee referrals.
Up to 16 hours of annual volunteer time off.
Employee assistance program, including Health Advocate and a Travel Assistance Program.
Bonus and commission structures, including lease commissions and lease renewal bonuses.
Advancement opportunities, professional development training, reimbursement programs, and scholarship opportunities.
Corporate shopping, appliance, and lifestyle discounts.