Assistant Property Manager

People's Self-Help Housing•Santa Barbara, CA

10d•Onsite

About The Position

This role involves providing on-site support for property management, acting as a point of contact for residents, and assisting with various administrative and operational tasks. The Assistant Property Manager will be responsible for handling resident inquiries, managing maintenance requests, assisting with recertification processes, and maintaining office organization. The position requires strong communication and organizational skills, with a focus on building positive relationships within the community.

Requirements

Must have strong communication skills, both verbally and in writing, Spanish language is required.
Must have strong listening and interpersonal skills.
Ability to manage confidential information in a sensitive manner.
Ability to maintain cultural sensitivity when working with the public and our staff.
Ability to type 45+ words per minute.
Ability to work independently, with minimum supervision.
Proven record of meeting deadlines and manages multiple priorities.
Strong understanding of the Microsoft Office Suite, program planning and creation of event and program materials (brochures, flyers, etc.).
Previous experience in an office administration position and office setting.
High school graduate or G.E.D.

Nice To Haves

Property management experience is a plus

Responsibilities

Be an on-site presence while the Resident Manager is away from the office.
Answer the telephone and record accurate phone messages.
Respond to incoming requests for materials (applications, maintenance request, etc.).
Handle on-site emergencies appropriately while on duty, by contacting vendors for emergency maintenance issues, and contacting appropriate law enforcement agencies for criminal activity.
Take maintenance requests that are not of an emergency nature for submittal to Resident Manager(s).
Assist tenants with issues brought to the office.
Report to Resident Manager(s) on any incidents, calls, and maintenance needs which occurred while on duty.
Other reasonably related business duties as assigned by Resident Manager(s) and/or Property Manager.
Assist with giving notices for inspections, attend inspections, and complete work orders.
Assist with the move-in, annual recertification, and interim recertification processes.
Keep the waiting list updated on Yardi.
Keep records, files, and office in order.
Respond in a timely manner to requests for information via phone or email.
Assist in conducting monthly resident events.
Assist with the monthly rent process.
Build positive relationships with residents and coworkers.