Assistant Property Manager

Highwoods Properties•Nashville, TN

3d•Onsite

About The Position

The Assistant Property Manager supports the Senior Property Manager overseeing Seven Springs, a commercial Class A suburban office park and retail center in Brentwood, Tennessee. The property team is responsible for the asset’s operational and financial health. The role contributes to an excellent customer experience through programming, community building, and local partnerships, while helping foster a vibrant community atmosphere across the portfolio.

Requirements

Proactive attitude and genuine passion for delivering exceptional customer experiences.
Effective organization and time-management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
Strong interpersonal skills, including the ability to communicate effectively with diverse stakeholders and build positive relationships.
Proactive mindset focused on continuous improvement and problem-solving.
Professionalism, integrity, and discretion when handling sensitive information and situations.
Detail-oriented and analytical, with the ability to accurately review leases, financial statements, and operational reports.
Flexibility and adaptability to changing priorities and environments.
Excellent written and oral communication skills.
Proficiency with MS Office and internet applications.
Two to four years of experience in full-service commercial property management.
Proven record of providing excellent internal and external customer service.

Nice To Haves

Bachelor’s degree preferred, or equivalent combination of education and experience.

Responsibilities

Build strong customer relationships by proactively addressing concerns and inquiries and providing exceptional service.
Assist with customer relations initiatives that promote open communication and trust between Highwoods and its customers.
Help drive customer retention, reduce churn, and increase customer satisfaction.
Support the strong financial performance of assets in the assigned portfolio.
Assist with researching, preparing, and implementing annual budgets, including coordination of revenue, operating expenses, and capital expenditures for building improvements.
Review and code invoices and submit them for approval.
Assist with managing capital improvement projects as needed.
Recommend ways to reduce operating expenses.
Assist with negotiating and managing vendor contracts.
Conduct regular property inspections to prevent problems and identify opportunities.
Follow company, division, and department policies and procedures, and help ensure property compliance with OSHA standards, building codes, regulations, and governmental agency directives.
Assist with reviewing and monitoring daily and weekly outstanding work order reports.
Initiate customer billings as needed.
Help coordinate customer move-ins and move-outs and follow up on punch-list inspections.
Assist in assuring the optimal functioning of building systems, including HVAC, fire and life safety, elevators, and security systems.
Review and understand leases related to the assigned portfolio.
Assist with coordinating customer projects and following up on customer work requests.
Identify and implement procedures to minimize insurance risks.