Assistant Property Manager

ZRS Management•Dallas, TX

20d

About The Position

The Assistant Property Manager supports the Property Manager and helps motivate and encourage Leasing Consultants in their leasing work. The role involves using ongoing market information, supporting property operations and resident relations, and preparing for advancement to Property Manager. This position reports directly to the Property Manager. The Assistant Property Manager supports rent collection and accurate accounting, leasing and application processes, compliance with community guidelines, reporting and budgeting, resident issue resolution, customer service, occupancy and leasing goals, resident events, and renewals. The role may require working one weekend a month and flexibility to work evenings, weekends, and holidays as needed. ZRS Management describes its positions as full-time, career-track roles and states that it is an equal opportunity employer committed to diversity and inclusion.

Requirements

Valid driver’s license.
At least one year of experience in property management or real estate is preferred.
High school diploma required.
Demonstrated computer, verbal, math, and reasoning skills.
Strong negotiating and sales abilities.
Strong leadership, interpersonal, and organizational skills.
Effective time management and attention to detail.
Knowledge of Microsoft Excel, Microsoft Word, and other Microsoft Office products.
Knowledge of the Internet, email, and social media as they relate to community marketing.
Knowledge of property management software such as Onesite, Yardi, RealPage, Knock, RentCafe, or Resman.
Knowledge of business practices and principles.
Ability to handle multiple projects and tasks.
Ability to cope with stress in a composed manner.
Ability to respect and maintain confidentiality.
Ability to work independently and collaboratively in a team environment.
Flexibility to work evenings, weekends, and holidays as needed.

Nice To Haves

Post-secondary coursework in business or property management is preferred.

Responsibilities

Motivate and encourage Leasing Consultants in leasing tasks.
Collect rent on time and ensure revenue data is posted correctly in the accounting system.
File evictions when applicable and stay informed about local laws and policies.
Issue lease violations when necessary and work with the Property Manager to ensure community guidelines are followed.
Review and approve applications when necessary, verifying proof of income and compliance with community qualification guidelines.
Audit move-ins to confirm applicable monies have been paid and required leasing documents have been executed and uploaded.
Ensure residents’ current and future scheduled billing is correct.
Complete monthly reports in accordance with company guidelines.
Become familiar with the property budget and coding; assist with preparing and uploading bills and submitting them for approval.
Troubleshoot and resolve resident situations before escalation to the Property Manager.
Assist with leasing when necessary and conduct tours.
Handle escalated service requests and work with the property team to meet customer service standards.
Work with the Property Manager to meet budgeted occupancy and leasing goals.
Assist the Property Manager with hosting resident functions and maximizing resident renewals.
Compile, understand, and use market information on an ongoing basis.
Prepare for advancement to Property Manager.