Assistant Property Manager

Hines•San Francisco, CA

105d•$92,400 - $110,000

About The Position

The Assistant Property Manager facilitates the property’s day-to-day operations and helps provide a high-quality hospitality experience. The role combines real estate knowledge with a hospitality mindset to maintain the property and serve tenants. It supports property operations, financial activities, marketing and leasing, construction compliance, emergency procedures, personnel development, service standards, and community programming. The position may require property transfers, overtime, and—though emergencies are rare—24-hour accessibility and on-site operations management during natural disasters.

Requirements

High school diploma required.
Bachelor’s degree from an accredited institution in business administration, hospitality, real estate, or a related field preferred.
At least 2 years of professional work experience; supervisory experience strongly preferred.
Financial experience including profit and loss responsibility, budgetary oversight, cost analysis, and management of service contracts and arrears.
Proficiency in Microsoft Office software.
Successful completion of the Hines Property Management Training Program or equivalent real estate knowledge.
Passion for working with people, creating positive experiences, and leading with a hospitality mindset.
High emotional intelligence and demonstrated ability to think creatively.
Solution-oriented, with strong organizational, analytical, and project management skills.
Ability to maintain composure and professionalism at all times.
Excellent interpersonal, verbal, and written communication skills, including proper punctuation, grammar, diction, and style.
Willingness to work in a fast-paced, dynamic environment.
Initiative and proactive leadership focused on continuous improvement.
Work indoors approximately 95% of the time and outdoors 5% of the time.
Use olfactory, auditory, and visual senses to inspect buildings and detect emergency alarms.
Ability to conduct physical property inspections, which may include climbing stairs or accessing restrictive openings.
Ability to lift up to 25 pounds.
Availability 24 hours a day in case of an emergency, and ability to perform on-site operations management during natural disasters.
Ability to transfer properties and work overtime as business needs require.

Nice To Haves

Bachelor’s degree in business administration, hospitality, real estate, or a related field.
Supervisory experience.

Responsibilities

Handle administrative tasks and maintain vendor relationships related to the physical operation of the property.
Assist with financial activities, including developing the Annual Business Plan and Operating Budget and preparing monthly and quarterly reports.
Support marketing and leasing initiatives for current and prospective tenants.
Help ensure the property is well-maintained and aesthetically pleasing.
Ensure compliance with applicable government, industry, regional, and company programs, objectives, and policies.
Monitor property-management-led and tenant construction for compliance with approved plans and obtain required documentation promptly.
Assist in directing emergency procedures, including executing emergency plans and practice drills, monitoring emergency equipment, assisting with evacuations, bomb searches, and life-safety alarms, and acting as fire/life safety director while assisting emergency authorities and response teams.
Train, mentor, and continuously develop property personnel in delivering a best-in-class hospitality experience.
Assist in leading cross-functional teams, including third-party service providers, to deliver Hines’ Hospitality Standards.
Coordinate distinctive event programming that creates and maintains a community atmosphere.
Ensure property engagement and service offerings align with Hines’ service-level standards and corporate objectives and policies.
Be accessible in case of emergencies and perform on-site operations management during natural disasters.
Transfer properties and work overtime as business needs require.