Assistant Property Manager

Capano Management Company•Delmar, MD

24d

About The Position

Capano Management is seeking a skilled and experienced Assistant Residential Property Manager to support property operations. The role assists the Property Manager with leasing, rent collection, delinquency and eviction processes, staff scheduling, invoice and purchasing documentation, resident communications, and service-request and unit-turnover monitoring. The Assistant Property Manager records rent payments and deposits in management software, maintains deposit and delinquency-related records, sends late notices, follows up with delinquent residents, and escalates unresolved accounts. The role also supports leasing operations by organizing and auditing files, maintaining waiting lists and assignment logs, tracking leasing activity, entering leasing and marketing information, and submitting weekly reports to regional leadership. The position helps train new leasing consultants, monitors their follow-up and records, inspects units during specified events, and keeps the Property Manager informed. The role maintains confidentiality, supports company guidelines and policies, arrives prepared and on time, and attends seminars and meetings as requested. Other related duties may be assigned. The position is full-time, with an eight-hour day-shift schedule, Monday through Friday; overtime and weekend availability are listed.

Requirements

Skilled and experienced in residential property management, as indicated by the posting.
Ability to reliably commute to or relocate before starting work in Delmar, Maryland is preferred.

Nice To Haves

Reliably commute to or plan to relocate to Delmar, MD before starting work.

Responsibilities

Assist the Property Manager in preparing lease or rental agreements.
Collect rent, prepare late notices, post and collect NSF payments, and follow through with eviction processes when necessary.
Assist with scheduling Leasing Agents and other team members.
Submit invoices for payment and maintain vendor-file copies, check requests, and purchase orders sent to the corporate office.
Record rent received in management software daily and make corresponding bank deposit records.
Maintain daily deposit records, NSF logs, delinquent reports, collection reports, and eviction reports.
Send late notices to delinquent accounts by the sixth of each month and contact each resident daily until delinquency is resolved.
Contact appropriate personnel regarding delinquent accounts that remain unresolved by the fifteenth of each month.
Monitor service requests and apartment or bedroom turnovers.
Help maintain service standards among staff, resolve problems, and support smooth communication with residents.
Assist with preparing reports as required.
Organize and audit leasing paperwork and files; ensure Leasing Consultants maintain complete and proper files.
Maintain and update waiting lists and assignment logs.
Assist the DM, PM, and LC as directed by the Property Manager or corporate representatives.
Assist with training new leasing consultants and issue each new consultant a leasing notebook.
Monitor leasing consultants’ traffic reports to ensure follow-up calls and information are properly distributed.
Enter leasing traffic, renewals, move-ins, move-outs, marketing, and leasing information into management software.
Submit weekly marketing and leasing reports to the Regional Manager and Director of Residential Properties.
Inspect units during scheduled inspections, skips, evictions, and move-outs.
Keep the Property Manager informed.
Perform other work-related duties as directed.
Maintain confidentiality of operations, resident information, and communications; support company guidelines and policies.
Arrive at work on time and prepared, and attend seminars and meetings as requested.