Assistant Property Manager

Pennrose•Lanham, MD

25d•$25 - $26

About The Position

The Assistant Property Manager is responsible for marketing and leasing the assigned property and providing resident services. Under the direction of the Property Manager and Regional Property Manager, the role develops and implements policies and procedures to effectively manage the property. The position pays $25–$26 per hour, depending on experience. The role supports leasing, resident relations, property administration, collections, inspections, security, and compliance. It coordinates leasing events, shows units and property amenities, screens applications, maintains property records, and assists with resident programming and resolving resident concerns. It also handles assigned administrative and financial processes, supports property inspections and recertifications, and helps maintain awareness of market conditions and competing properties. The position requires regular daily office hours with adequate weekend and holiday coverage, periodic flexible hours, and travel between properties by automobile and plane. Work may take place at properties within or near transitional neighborhoods. Physical activities include climbing stairs, using elevators, bending, squatting, and reaching overhead.

Requirements

High school diploma or equivalent.
At least 2 years of experience in multifamily property management.
Knowledge of HUD programs, including but not limited to HOPE 6 and project-based Section 8.
Proficiency in Microsoft Windows, including Microsoft Excel and Outlook.
Excellent customer service skills.
Valid driver’s license, insured vehicle, and ability to travel between properties.
Ability to work periodic flexible hours.
Ability to travel by plane and automobile.
Ability to work at property locations within or near transitional neighborhoods.
Ability to climb stairs, use elevators, bend, squat, and reach overhead.

Nice To Haves

Bachelor’s degree.
Experience with the Low Income Housing Tax Credit Program and/or Hope 6.
Proficiency in Yardi.

Responsibilities

Coordinate leasing events such as open houses, realtor tours, and resident promotional activities.
Assist with developing and implementing resident services programming.
Maintain awareness of corporate in/out migration, property competition, and other market conditions affecting leasing and operations.
Manage the property’s answering service, ensuring strong customer service, up-to-date calling sequences, and accurate contact information.
Notify residents of issues affecting their tenancy.
File eviction court documents and attend scheduled hearings as the Landlord’s representative.
Oversee security deposit administration, including inspecting units to determine balances or refunds, preparing disposition letters, and processing returns.
Assist the Property Manager with building security measures, incident documentation, and appropriate notifications to management, owners, and insurance carriers.
Maintain familiarity with accounts payable and accounts receivable procedures and requirements.
Process property expenditures for the Property Manager’s approval.
Maintain a journal of administrative, facility-related, and market-driven property issues and concerns.
Lead property tours, showing vacant units and marketing property amenities.
Track and follow up with referrals, walk-ins, and phone inquiries.
Develop and maintain a reference book detailing property features, amenities, size, vacancies, rental rates, and current leasing promotions.
Prepare leasing checklists and packages containing required forms, deposits, schedules, and information.
Review and screen applications for the Property Manager’s approval.
Maintain the property filing system, including tenant, applicant, accounting, vendor, and contract files.
Maintain deposit and rental collections.
Monitor landlord-tenant relations and mediate disputes when necessary.
Respond to resident concerns and complaints, counsel residents, and provide referrals to appropriate agencies.
Use maintenance software to enter and track work orders.
Inspect apartments for move-in/move-out condition and turnover status.
Assist the Property Manager with conducting and documenting annual unit inspections and annual resident recertifications.
Assist the Property Manager with reassessing the property and completing competitive marketing analyses.
Remain current on and comply with policies and laws affecting property marketing and leasing, including the Company’s leasing agreement, Landlord Tenant code, Fair Housing laws, and other applicable laws.
Order office supplies.
Maintain regular daily office hours and ensure adequate coverage on weekends and holidays.
Adhere strictly to invoice approval policy; the position has no authority to purchase goods or services.