Assistant Property Manager

Avenue5 Residential • Smyrna, TN

3d

About The Position

The Assistant Property Manager assists the property manager with the overall operations of the property, including efficient operations, supplier contracts and maintenance, lease administration, monthly reporting, and a positive experience for residents, associates, and property owners. The role supports day-to-day property operations, resident satisfaction and retention, and full resident lifecycle activities, while following the operations guidelines established in the property management agreement.

The position maintains accounts receivable, including rent collection and posting, daily bank deposits, and accurate rent rolls; prepares financial and leasing reports; audits records and files; collects delinquent balances; processes evictions; leases apartments; and manages move-ins, move-outs, and renewals. It also helps inspect and maintain the property, audit lease and resident files, train staff, prepare correspondence, and resolve resident concerns. The Assistant Property Manager assumes responsibility for property operations when the property manager is absent and complies with company policies, safety requirements, and applicable laws.

Requirements

• High school diploma.
• Two to three years of experience in property management.
• Knowledge of resident rental lifecycle activities.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Excellent interpersonal skills and the ability to communicate effectively and sensitively with all levels of management.
• Sensitivity to confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as a telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills and the ability to relate to others.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance.
• Compliance with all safety requirements.
• Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

• Bachelor’s degree.
• Real estate license, preferred or potentially required in some locations.
• Prior experience with Yardi Voyager or an equivalent system.

Responsibilities

• Assist the property manager with day-to-day property operations, resident satisfaction, retention, and resident lifecycle activities.
• Follow the operating guidelines established in the property management agreement.
• Maintain accounts receivable by collecting and posting rent, making daily bank deposits, and maintaining an accurate, balanced rent roll.
• Complete daily, weekly, and monthly financial and leasing reports accurately and on time.
• Audit records and files for items requiring administrative action, including lease expirations, delinquent accounts, and unlawful detainers.
• Collect delinquent account balances from previous residents.
• Process evictions, including required paperwork, serving notices, and attending court hearings.
• Lease apartments as needed and shop competitive properties.
• Inspect buildings and grounds for safety and cleanliness and notify maintenance about repairs needed.
• Process move-ins, move-outs, and lease renewals.
• Audit new and current lease agreements and resident files for accuracy.
• Assist the property manager with training staff on leasing, entering traffic into the computer, marketing, maintenance, and general office operations.
• Prepare routine correspondence, rental notices, letters, and memorandums.
• Assist with resident relations and problem resolution.
• Assume responsibility for property operations when the property manager is absent.
• Comply with company policies, applicable health and safety rules and regulations, and applicable local, state, and federal laws.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED