Assistant Property Manager

ZRS•Altamonte Springs, FL

11d

About The Position

The Assistant Property Manager supports the Property Manager in daily community operations, motivates and encourages Leasing Consultants in leasing activities, uses ongoing market information, and prepares for advancement to Property Manager. The role reports directly to the Property Manager. Responsibilities include rent collection and accounting accuracy, leasing and application oversight, resident relations, reporting, budget support, and helping the property meet occupancy, leasing, and renewal goals. The position may require one weekend per month and flexibility to work evenings, weekends, and holidays as needed.

Requirements

Valid driver’s license.
At least 1 year of experience in property management or real estate preferred.
High school diploma required; post-secondary education in business or property management preferred.
Excellent computer, verbal, math, and reasoning skills.
Strong negotiating and sales abilities.
Strong leadership, interpersonal, and organizational skills.
Effective time management and attention to detail.
Knowledge of Microsoft Excel, Microsoft Word, and other Microsoft Office products.
Knowledge of the internet, email, and social media as they relate to community marketing.
Knowledge of property management software, such as Onesite, Yardi, RealPage, Knock, RentCafe, or Resman.
Knowledge of business practices and principles.
Ability to handle multiple projects and tasks.
Ability to cope with stress in a composed manner.
Ability to respect and maintain confidentiality.
Ability to work independently and collaboratively in a team environment.
Flexibility to work evenings, weekends, and holidays as needed.

Nice To Haves

Post-secondary education in business or property management.
At least 1 year of property management or real estate experience.

Responsibilities

Collect rent promptly and ensure revenue data is posted correctly in the accounting system.
File evictions when applicable and stay informed about local laws and policies.
Issue lease violations when necessary and coordinate with the Property Manager to ensure community guidelines are followed.
Review and approve applications when necessary, verifying proof of income and compliance with community qualification guidelines.
Audit move-ins to confirm required payments have been made and leasing documents have been completed and uploaded.
Ensure residents’ current and future scheduled billing is correct.
Complete monthly reports in accordance with company guidelines.
Learn the property budget and coding; assist with preparing and uploading bills and submitting them for approval.
Troubleshoot and resolve resident situations before escalation to the Property Manager.
Assist with leasing and conduct tours when needed.
Handle escalated service requests and work with the property team to meet customer service standards.
Work with the Property Manager to meet budgeted occupancy and leasing goals.
Assist the Property Manager with resident functions and maximizing resident renewals.
Motivate and encourage Leasing Consultants in leasing tasks.
Compile, understand, and use market information on an ongoing basis.
Prepare for advancement to Property Manager.