Assistant Property Manager

ZRS Management•Miami, FL

25d

About The Position

The Assistant Property Manager motivates and encourages Leasing Consultants in their leasing tasks, continuously compiles and uses market information, and prepares for advancement to Property Manager. The role reports directly to the Property Manager and supports the property's financial, leasing, operational, and resident-service goals. Responsibilities include collecting and accurately posting rent and other revenue, handling evictions and lease violations in accordance with local laws and community policies, reviewing applications, auditing move-ins, and ensuring resident billing and leasing documents are accurate. The Assistant Property Manager also completes monthly reports, assists with budget-related work and bill processing, resolves resident concerns, supports leasing and tours, handles escalated service requests, and helps the property meet occupancy and leasing goals. The role also supports resident functions and renewal efforts. The position is full-time and career-track. It may require working one weekend per month, as well as evenings, weekends, and holidays as needed.

Requirements

Valid driver's license.
High school diploma.
At least 1 year of experience in property management or real estate is preferred.
Excellent computer, verbal, mathematics, and reasoning skills.
Strong negotiating and sales abilities.
Strong leadership, interpersonal, and organizational skills.
Effective time-management skills and attention to detail.
Knowledge of Microsoft Excel, Microsoft Word, and other Microsoft Office products.
Knowledge of the internet, email, and social media as they relate to community marketing.
Knowledge of property-management software such as Onesite, Yardi, RealPage, Knock, RentCafe, or Resman.
Knowledge of business practices and principles.
Ability to handle multiple projects and tasks.
Ability to cope with stress in a composed manner.
Ability to respect and maintain confidentiality.
Ability to work independently and collaboratively in a team environment.
Flexibility to work evenings, weekends, and holidays as needed.

Nice To Haves

Post-secondary coursework in business or property management.

Responsibilities

Motivate and encourage Leasing Consultants in leasing tasks.
Compile, understand, and use market information on an ongoing basis.
Collect rent in a timely manner and ensure revenue data is correctly posted in the accounting system.
File evictions when applicable and stay informed about local laws and policies.
Issue lease violations when necessary and work with the Property Manager to ensure community guidelines are followed.
Review and approve applications when necessary, verifying proof of income and compliance with community qualification guidelines.
Audit move-ins to ensure applicable payments have been made and required leasing documents have been executed and uploaded.
Ensure current and future scheduled resident billing is correct.
Complete monthly reports in accordance with company guidelines.
Become familiar with the property budget and coding; assist in preparing and uploading bills and submitting them for approval.
Troubleshoot and resolve resident situations before escalation to the Property Manager.
Assist with leasing and conduct tours when necessary.
Handle escalated service requests and work with the property team to meet customer service standards.
Work with the Property Manager to achieve budgeted occupancy and leasing goals.
Assist the Property Manager with resident functions and resident renewals.