Assistant Property Manager

Avenue5 Residential, LLC•Centennial, CO

6d•$27 - $28

About The Position

The Assistant Property Manager assists the Property Manager with the overall operations of the property, including efficient operations, supplier contracts and maintenance, lease administration, monthly reporting, and delivering a positive experience for residents, associates, and property owners. The role supports day-to-day property operations and resident satisfaction, retention, and lifecycle activities, and assumes responsibility for property operations when the Property Manager is absent.

Requirements

High school diploma required.
Two to three years of property management experience required.
Knowledge of resident rental lifecycle activities required.
Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Excellent interpersonal and customer service skills, including the ability to communicate effectively and sensitively with all levels of management and relate to others.
Sensitivity to confidential matters.
Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
Ability to relay technical concerns with adequate detail, quickly and accurately.
Ability to read, write, comprehend, and converse in English.
Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
Strong organizational and time-management skills.
Ability to cope with and defuse situations involving angry or difficult people.
Valid driver’s license, clean driving record, and current auto insurance required.
Must comply with all safety requirements.
Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

Bachelor’s degree preferred.
Real estate license preferred, though it may be required in some locations.
Prior experience with Yardi Voyager or an equivalent system preferred.

Responsibilities

Assist the Property Manager with day-to-day property operations, resident satisfaction, retention, and full resident lifecycle activities.
Understand the operational guidelines established in the property management agreement.
Maintain accounts receivable by collecting and posting rent, making daily bank deposits, and keeping an accurate, balanced rent roll.
Complete daily, weekly, and monthly financial and leasing reports accurately and on time.
Audit records and files for items requiring administrative action, including lease expirations, delinquent accounts, and unlawful detainers.
Collect delinquent account balances from previous residents.
Process evictions, including paperwork, serving notices, and attending court hearings.
Lease apartments as needed and shop competitive properties.
Inspect buildings and grounds for safety and cleanliness, and notify maintenance about items requiring repair.
Process move-ins, move-outs, and lease renewals.
Audit new and current lease agreements and resident files for accuracy.
Assist the Property Manager with training staff on leasing, entering traffic into the computer, marketing, maintenance, and general office operations.
Compose and prepare routine correspondence, rental notices, letters, and memorandums.
Assist the Property Manager with resident relations and problem resolution.
Assume responsibility for property operations in the Property Manager’s absence.
Comply with company policies, health and safety rules and regulations, and applicable local, state, and federal laws.
Perform other duties as assigned.

Benefits

20% housing discount.
Medical, dental, vision, and mental health coverage options.
Basic life insurance.
Matching 401(k) contributions.
10 paid holidays, including a community service day and the employee’s birthday.
Generous time-off plan.
Mentoring.
Professional development.
Tuition reimbursement.
Discounts.
Recognition program.