Assistant Property Manager

Transwestern•Phoenix, AZ

25d

About The Position

The Assistant Property Manager assists the Property Manager in managing a property or group of properties and fulfilling obligations under the property management agreement. The role supports budget development, monthly operating reports and client deliverables, tenant billings, rent collection, property payables, lease abstracting and administration. It also requires providing strong customer service to tenants, prospective tenants, owners and vendors while maintaining a focus on productivity and results. The position supports property operations, lease administration, vendor and maintenance staff supervision, inspections, budgets, owner reporting, tenant improvements and capital projects. It responds to tenant needs, coordinates services and contracts, maintains tenant relationships and helps ensure compliance with leases, policies, regulations and contractual requirements. The Assistant Property Manager also handles day-to-day financial transactions, tenant charges and insurance documentation, Energy Star benchmarking, prospective tenant showings, and communication with project accounting personnel. The position is located in Phoenix, Arizona.

Requirements

Bachelor’s degree in Business Management, Finance, Accounting, or a related Human Resource Management discipline.
At least 3 years of property management experience, preferably in commercial or Class A office management.
Real estate license where required by state law.
Intermediate to advanced proficiency with Microsoft 365 Word, Excel and Outlook.
Ability to keep information strictly confidential.
Strong desire to succeed in an entrepreneurial environment.
Ability to handle multiple projects, changing priorities and a consistent workload.
Exceptional oral and written communication skills.
Strong customer service orientation.

Nice To Haves

RPA designation in progress.
Preferred proficiency with Angus and accounting software such as MRI, Yard or CTI.

Responsibilities

Assist with activities associated with a property or group of properties.
Assist with all lease administration duties and administer leases to ensure compliance with their provisions.
Supervise vendors, such as landscaping and janitorial providers, and maintenance staff.
Conduct regular property inspections, complete inspection reports, and recommend alterations, maintenance and reconditioning as necessary.
Assist the Property Manager with developing and controlling operating and capital budgets.
Assist the Property Manager in preparing monthly reports for owners.
Coordinate tenant improvement and capital projects with the Property Manager.
Respond to tenant needs and ensure administrative and building technical staff resolve problems promptly and services comply with policies, procedures, regulations, contractual obligations and standards.
Represent and communicate the Property Manager’s authority clearly and accurately in person, by phone and in writing, consistent with applicable legal agreements and company policies.
Initiate and execute day-to-day operational procedures.
Assist the Property Manager in initiating, contracting and administering services needed to maintain and enhance the property’s value, operating efficiency and physical appearance.
Prepare Service Agreement and Construction Agreement documents, including work authorizations, addenda, amendments and contract approval forms.
Track and maintain current, accurate Energy Star benchmarking data.
Conduct tenant training meetings to improve building efficiencies.
Maintain an ongoing tenant contact and relations program, assess tenant needs, and help ensure problems are resolved to tenants’ and owners’ satisfaction.
Resolve problems to the mutual benefit of tenants and owners.
Implement and monitor tenant needs assessments.
Execute escalations, reconciliations and rent collections on a timely basis.
Maintain current tenant certificates of insurance and ensure coverage complies with lease requirements.
Show space to prospective tenants where permitted; a real estate license is required where state law requires one.
Communicate clearly and promptly with project accounting personnel, using and providing appropriate documentation.
Prepare monthly ownership reporting, including variance reports, executive summaries and aging reports.
Manage and coordinate day-to-day financial transactions, including accounts receivable, accounts payable, rent collection and other charges.
Maintain compliance with company personnel policies and procedures.
Perform other duties or projects as assigned by the Property Manager.