Assistant Property Manager

Avenue5 Residential • Portland, OR

1d

About The Position

The Assistant Property Manager assists the property manager with the overall operations of the property, supporting efficient operations, supplier contracts and maintenance, lease administration, monthly reporting, and positive experiences for residents, associates, and property owners. The role supports day-to-day operations, resident satisfaction and retention, and resident lifecycle activities, and assumes responsibility for property operations when the property manager is absent.

The position also handles accounts receivable and rent collection, financial and leasing reports, records and lease audits, delinquent accounts, evictions, leasing, competitive property shopping, property inspections, move-ins and move-outs, lease renewals, staff training, correspondence, and resident relations. The role requires compliance with company policies, safety requirements, and applicable laws.

Requirements

• High school diploma.
• Two to three years of property management experience.
• Knowledge of resident rental lifecycle activities.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Excellent interpersonal and customer service skills, including the ability to communicate effectively and sensitively with all levels of management.
• Sensitivity to confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance.
• Compliance with all safety requirements.
• Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

• Bachelor’s degree.
• Real estate license (preferred, though it may be required in some locations).
• Prior experience with Yardi Voyager or an equivalent system.

Responsibilities

• Assist the property manager with day-to-day property operations, resident satisfaction, retention, and resident lifecycle activities.
• Follow the operations guidelines established within the property management agreement.
• Maintain accounts receivable, including collecting and posting rent, making daily bank deposits, and keeping an accurate, balanced rent roll.
• Complete daily, weekly, and monthly financial and leasing reports accurately and on time.
• Audit records and files for items requiring administrative action, including lease expirations, delinquent accounts, and unlawful detainers.
• Collect delinquent account balances from former residents.
• Process evictions, including paperwork, serving notices, and attending court hearings.
• Lease apartments as needed and shop competitive properties.
• Inspect buildings and grounds for safety and cleanliness and alert maintenance to repair needs.
• Process move-ins, move-outs, and lease renewals.
• Audit new and current lease agreements and resident files for accuracy.
• Assist the property manager in training staff on leasing, entering traffic into the computer, marketing, maintenance, and general office operations.
• Compose and prepare routine correspondence, rental notices, letters, and memorandums.
• Assist the property manager with resident relations and problem resolution.
• Assume responsibility for property operations in the property manager’s absence.
• Comply with company policies, health and safety rules and regulations, and applicable local, state, and federal laws.
• Perform other duties as assigned.

Benefits

• 20% housing discount.
• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring.
• Professional development.
• Tuition reimbursement.
• Discounts.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED