Assistant Property Manager

S2 Residential•Dallas, TX

21d•Onsite

About The Position

The Assistant Property Manager supports the Property Manager in ensuring the community’s operational and financial success, with responsibility for on-site accounting functions and contributing to community goals such as occupancy, marketing, expense control, and delinquency. The role focuses on delivering an exemplary experience for prospective and current residents in line with S2 Residential’s mission and core values. When the Property Manager is absent, the Assistant Property Manager helps monitor staff to support successful community operations. The position handles rent and other payments, collections, resident records, applications, prospect follow-up, move-out inspections, deposit accounting, and move-in scheduling. The Assistant Property Manager also maintains professional relationships with vendors, residents, team members, and associates and ensures the community is ready for business at its scheduled opening time. The position requires the ability to work any day of the week, year-round. The listed operating hours are Monday through Friday, 9:00 a.m. to 6:00 p.m.; Saturday, 10:00 a.m. to 5:00 p.m.; and closed Sunday. Hours may change according to the season, property needs, and resident activities.

Requirements

At least two years of residential property management experience as an Assistant Property Manager.
Demonstrated leadership potential.
Consistent attention to detail.
Strong organizational skills.
Excellent written and verbal communication skills.
Ability to listen to and understand goals.
Ability to think creatively and innovatively.
Complete understanding of Fair Housing and knowledge of other applicable laws and standards, including the Fair Credit Reporting Act, Americans with Disabilities Act, Landlord Tenant Law, and OSHA Standards.
Valid driver’s license and auto liability insurance.
Reliable transportation.
Ability to work any of the seven days of the week, year-round.

Nice To Haves

Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) certification.
Knowledge of ResMan.
Positive attitude.
Outstanding customer service and ability to surprise and delight residents.
Team-oriented approach and willingness to work and support at all levels.

Responsibilities

Support the Property Manager in achieving the community’s operational and financial success.
Oversee and take responsibility for on-site accounting functions.
Collaborate with the Property Manager on community objectives, including occupancy, marketing, expense control, and delinquency.
Set an example in providing exemplary customer service to prospective and current residents.
Resolve prospect- or resident-related concerns and objections.
Collect and account for rent and other monies owed by applicants and residents.
Collect rent by the fifth of the month and pursue overdue rent daily.
Collect past-due balances from former residents and manage the debt collection company relationship.
Conduct resident move-out apartment inspections and complete deposit accounting.
Maintain complete and accurate resident files and documentation.
Follow up with all prospects by phone and email.
Process rental applications.
Maintain the move-in calendar, ensure move-in appointments are completed, and ensure apartments are inspected before move-in day.
Ensure the community is open and ready for business at the scheduled time, with morning opening duties completed before 9:00 a.m.
Maintain professional relationships with vendors, residents, team members, and associates.
In the Property Manager’s absence, help monitor staff to support successful community operations.