Assistant Property Manager

ZRS Management•Welton, IA

18d

About The Position

The Assistant Property Manager motivates and encourages Leasing Consultants in their leasing tasks, gathers and uses ongoing market information, and prepares for advancement to Property Manager. The role reports directly to the Property Manager and supports the property’s financial, leasing, resident-service, and operational goals. Responsibilities include collecting rent and ensuring revenue is correctly recorded; handling evictions and lease violations in accordance with local laws, policies, and community guidelines; reviewing applications and verifying qualification documents; auditing move-ins and confirming payments and leasing documents; maintaining accurate resident billing; completing monthly reports; and assisting with budget-related coding, bills, and approvals. The Assistant Property Manager also resolves resident concerns, assists with leasing and tours, handles escalated service requests, helps meet occupancy and leasing goals, and supports resident events and renewals. The position may require one weekend per month and flexibility to work evenings, weekends, and holidays as needed. ZRS Management describes its positions as full-time, career-track roles and offers competitive pay and benefits. The company is an equal opportunity employer, celebrates diversity, and is committed to an inclusive environment. It is a drug-free workplace.

Requirements

Valid driver’s license.
At least 1 year of experience in property management or real estate is preferred.
High school diploma required.
Demonstrated computer, verbal, math, and reasoning skills.
Strong negotiating and sales abilities.
Strong leadership, interpersonal, and organizational skills.
Effective time-management skills and attention to detail.
Knowledge of Microsoft Excel, Microsoft Word, and other Microsoft Office products.
Knowledge of the Internet, email, and social media as they relate to community marketing.
Knowledge of property-management software such as Onesite, Yardi, RealPage, Knock, RentCafe, or Resman.
Knowledge of business practices and principles.
Ability to handle multiple projects and tasks.
Ability to cope with stress in a composed manner.
Ability to respect and maintain confidentiality.
Ability to work independently and collaboratively in a team environment.
Flexibility to work evenings, weekends, and holidays as needed.

Nice To Haves

Post-secondary coursework in business or property management preferred.

Responsibilities

Motivate and encourage Leasing Consultants in leasing tasks.
Compile, understand, and use market information on an ongoing basis.
Prepare for advancement to Property Manager.
Collect rent promptly and ensure revenue data is posted correctly in the accounting system.
File evictions when applicable and remain informed about local laws and policies.
Issue lease violations when necessary and work with the Property Manager to ensure community guidelines are met.
Review and approve applications when necessary and verify income and applications against community qualification guidelines.
Audit move-ins and ensure all required payments are made and leasing documents are executed and uploaded.
Ensure residents’ current and future scheduled billing is correct.
Complete monthly reports in accordance with company guidelines.
Learn the property budget and coding; assist with preparing and uploading bills and submitting them for approval.
Troubleshoot and resolve resident situations before escalation to the Property Manager.
Assist with leasing and conduct tours when necessary.
Handle escalated service requests and work with the property team to meet customer service standards.
Work with the Property Manager to meet budgeted occupancy and leasing goals.
Assist the Property Manager with resident functions and maximizing resident renewals.