Assistant Property Manager

Empire Property Management Group LLC•Wilkes-Barre, PA

4d•$23 - $26•Hybrid

About The Position

Empire Property Management is seeking an Assistant Property Manager to support a portfolio of residential rentals in the Wilkes-Barre / Scranton area, working alongside the Property Manager. The role combines frequent in-person apartment showings with leasing, tenant communication, rent collection follow-up, maintenance coordination, and administrative work. Desk work may be done from home, with scheduled days in the Wilkes-Barre office and visits to properties and court. The position is hybrid, hourly, and full-time, and reports to the Property Manager. The Assistant Property Manager responds to rental inquiries, books and conducts showings, prepares units for prospects, follows up with applicants, and processes applications through screening. They prepare leases and renewals, track lease expirations, and perform move-in, move-out, and routine inspections with photos. They post payments and monitor delinquency in AppFolio, contact tenants who are behind, document communications, and arrange payment plans within guidelines. The role also includes preparing and serving notices, preparing eviction filings, and attending court. The position coordinates work orders with the maintenance team, the construction company, and vendors; schedules access; and keeps tenants informed through completion. It includes responding to tenant calls, emails, and texts, resolving issues where possible, and covering for the Property Manager when they are away. Success is measured by prompt responses, effective leasing and prospect follow-up, timely renewals and filings, documented delinquency follow-up, and work orders being completed.

Requirements

At least one year of experience in property management or a related customer-facing job.
Strong written and verbal communication skills and composure when dealing with upset tenants.
Comfort meeting strangers, presenting a unit, and following up with prospects.
Strong organization and follow-through while managing multiple tasks.
Comfort using Google Workspace.
Reliable home internet and a quiet, private place to work on remote days.
Valid driver’s license and a dependable vehicle with current insurance, inspection, and registration.
High school diploma or equivalent.
Live within a reasonable commute of Wilkes-Barre.

Nice To Haves

AppFolio experience.
Apartment leasing or leasing agent experience.
Experience with delinquency, notices, and evictions in Pennsylvania.
Bilingual English / Spanish.

Responsibilities

Respond promptly to rental inquiries and schedule apartment showings around prospects’ availability.
Meet prospects at vacant and occupied units across the Wilkes-Barre / Scranton area several times a week.
Ensure units are show-ready and flag issues before showings.
Present apartments, answer prospect questions, and follow up with every prospect.
List vacancies and process applications through screening.
Prepare leases and renewals and track expirations.
Conduct move-in, move-out, and routine inspections with photos.
Post payments and run delinquency reports in AppFolio.
Contact tenants with overdue rent by phone, email, and text; document each contact and arrange payment plans within guidelines.
Prepare and serve notices, prepare eviction filings, and attend court.
Enter and follow up on work orders with the maintenance team, construction company, and vendors.
Schedule property access and keep tenants informed until maintenance work is completed.
Answer tenant calls, emails, and texts, and resolve issues where possible before escalating them.
Cover for the Property Manager when they are away.