Assistant Property Manager

ZRS Management•Jacksonville, FL

About The Position

The Assistant Property Manager supports the Property Manager by motivating and encouraging Leasing Consultants, gathering and using ongoing market information, and preparing for advancement to Property Manager. The role reports directly to the Property Manager and focuses on resident account administration, leasing support, customer service, and helping the property meet occupancy, leasing, and budget goals. Responsibilities include collecting rent and ensuring revenue data is posted correctly; handling evictions and lease violations in accordance with applicable local laws, policies, and community guidelines; reviewing applications and verifying qualification documents; auditing move-ins and resident billing; completing monthly reports; and assisting with budgets, bills, and approvals. The Assistant Property Manager also resolves resident concerns, assists with leasing and tours, handles escalated service requests, supports resident events and renewals, and may work one weekend per month. Evening, weekend, and holiday work may be required as needed. This is a full-time, career-track position. The employer offers competitive pay and benefits, including health, dental, vision, and life insurance, housing discounts, vacation, paid holidays, and a 401(k) plan with employer match. ZRS Management describes itself as an equal opportunity employer committed to diversity and inclusion and as a drug-free workplace.

Requirements

Valid driver's license.
High school diploma required.
Demonstrated computer, verbal, math, and reasoning skills.
Strong negotiating and sales abilities.
Strong leadership, interpersonal, and organizational skills.
Effective time management and attention to detail.
Knowledge of Microsoft Excel, Microsoft Word, and other Microsoft Office products.
Knowledge of the internet, email, and social media as they relate to community marketing.
Knowledge of property management software such as Onesite, Yardi, RealPage, Knock, RentCafe, or Resman.
Knowledge of business practices and principles.
Ability to handle multiple projects and tasks.
Ability to cope with stress in a composed manner.
Ability to respect and maintain confidentiality.
Ability to work independently and collaboratively in a team environment.
Flexibility to work evenings, weekends, and holidays as needed.

Nice To Haves

One or more years of experience in property management or real estate preferred.
Post-secondary coursework in business or property management preferred.

Responsibilities

Motivate and encourage Leasing Consultants in leasing tasks.
Compile, understand, and use market information on an ongoing basis.
Collect rent in a timely manner and ensure revenue data is correctly posted in the accounting system.
File evictions when applicable and stay informed about local laws and policies.
Issue lease violations when necessary and work with the Property Manager to ensure community guidelines are met.
Review and approve applications when necessary and verify that applications and proof of income meet community qualification guidelines.
Audit move-ins to ensure required payments have been made and leasing documents have been executed and uploaded.
Ensure resident current and future scheduled billing is correct.
Complete monthly reports in accordance with company guidelines.
Become familiar with the property budget and coding; assist with preparing and uploading bills and submitting them for approval.
Troubleshoot and resolve resident situations before escalation to the Property Manager.
Assist with leasing and conduct tours when necessary.
Handle escalated service requests and work with the property team to meet customer service standards.
Work with the Property Manager to meet budgeted occupancy and leasing goals.
Assist the Property Manager with resident functions and maximizing resident renewals.
Prepare for advancement to Property Manager.