Assistant Property Manager

ZRS Management•St. Petersburg, FL

About The Position

The Assistant Property Manager motivates and encourages Leasing Consultants in leasing tasks, gathers and uses ongoing market information, and prepares for advancement to Property Manager. The role reports directly to the Property Manager and supports the property's operational, financial, leasing, and resident-service goals. Responsibilities include collecting rent and ensuring revenue data is correctly recorded; handling evictions and lease violations in accordance with applicable laws, policies, and community guidelines; reviewing applications and verifying qualification documents; auditing move-ins and leasing paperwork; checking resident billing; preparing monthly reports; and assisting with budget-related bills and coding. The Assistant Property Manager also responds to resident concerns and escalated service requests, assists with leasing and tours, supports occupancy and leasing goals, and helps host resident events and maximize renewals. This is a full-time, career-track position. The role may require one weekend per month and flexibility to work evenings, weekends, and holidays as needed. The employer describes itself as an equal opportunity employer committed to diversity and inclusion and as a drug-free workplace.

Requirements

Valid driver's license.
High school diploma required.
Excellent computer, verbal, mathematical, and reasoning skills.
Strong negotiating and sales abilities.
Strong leadership, interpersonal, and organizational skills.
Effective time management and attention to detail.
Knowledge of Microsoft Excel, Microsoft Word, and other Microsoft Office products.
Knowledge of the internet, email, and social media as they relate to community marketing.
Knowledge of property management software, such as Onesite, Yardi, RealPage, Knock, RentCafe, or Resman.
Knowledge of business practices and principles.
Ability to handle multiple projects and tasks.
Ability to cope with stress in a composed manner.
Ability to respect and maintain confidentiality.
Ability to work independently and collaboratively in a team environment.
Flexibility to work evenings, weekends, and holidays as needed.

Nice To Haves

One or more years of experience in property management or real estate preferred.
Post-secondary coursework in business or property management preferred.

Responsibilities

Motivate and encourage Leasing Consultants in leasing tasks.
Compile, understand, and use market information on an ongoing basis.
Prepare for advancement to Property Manager.
Collect rent in a timely manner and ensure revenue data is posted correctly in the accounting system.
File evictions when applicable and stay informed about local laws and policies.
Issue lease violations when necessary and work with the Property Manager to ensure community guidelines are met.
Review and approve applications when necessary and ensure proof of income and applications meet community qualification guidelines.
Audit move-ins to ensure all applicable monies have been paid and required leasing documents have been executed and uploaded.
Ensure residents' current and future scheduled billing is correct.
Complete monthly reports in accordance with company guidelines.
Become familiar with the property budget and coding; assist in preparing and uploading bills and submitting them for approval.
Troubleshoot and resolve resident situations before they are escalated to the Property Manager.
Assist with leasing and conduct tours when necessary.
Handle escalated service requests and work with the property team to meet customer service standards.
Work with the Property Manager to meet budgeted occupancy and leasing goals.
Assist the Property Manager with resident functions and efforts to maximize resident renewals.