Assistant Property Manager

Lighthouse Property Management • Nashville, TN

3d • $23 - $28

About The Position

The Assistant Property Manager’s primary focus is leasing while supporting the Property Manager with the community’s daily operations. When the Property Manager is not on site, the Assistant Property Manager helps ensure the property runs smoothly and meets operational goals. The role includes leasing and sales, income collection, resident relations, marketing support, administrative work, and assistance with office team members.

Requirements

• Strong leasing and customer service skills.
• Positive attitude and strong team mindset.
• Basic computer skills, including Outlook, Word, and Excel.
• Ability to stay organized and manage multiple tasks.
• Flexible schedule, including weekends as needed.
• Professional appearance and communication skills.

Nice To Haves

• Two years of residential property management experience preferred.
• Experience with property management software such as Yardi is helpful.

Responsibilities

• Greet prospective residents, qualify them by asking questions, and complete guest cards.
• Conduct apartment tours and present the community professionally.
• Record phone calls, walk-ins, and prospect activity.
• Follow up with prospects who have not leased and work to close leases.
• Refer prospects to sister communities when the property does not meet their needs.
• Inspect model units each morning before the first tour.
• Secure lease documents and signatures before move-in and ensure homes are ready on the scheduled move-in date.
• Maintain accurate resident records and record and post rent, deposits, and application fees daily.
• Issue notices when required, including late notices and returned-check notices.
• Collect rent, post payments in Yardi, and prepare and make daily bank deposits before bank closing.
• Maintain positive, professional relationships with residents.
• Assist with resident retention programs, including newsletters, events, and referral programs.
• Accept service requests, coordinate with maintenance, and follow up with residents after service work is completed.
• Walk the property regularly, report service issues, and help maintain the community’s appearance.
• Support monthly lease renewal efforts and track renewals and move-out notices.
• Stay informed about local market conditions and competitor activity, and provide marketing ideas to improve leasing and resident satisfaction.
• Maintain daily, weekly, and monthly property reports; organize and file leases, reports, and resident documents.
• Process move-ins and move-outs and prepare security deposit move-out statements.
• Assist the Property Manager with hiring, training, and scheduling office team members.
• Communicate professionally with residents, vendors, and team members.
• Follow company policies, procedures, and training requirements.

Benefits

• Monthly leasing bonuses.
• Eligibility for monthly property bonuses.
• Eligibility for a year-end bonus.
• Medical, dental, and vision coverage.
• Employer-paid life insurance.
• Short-term and long-term disability insurance.
• Accident and hospital insurance.
• 401(k).
• Vacation and sick time.
• Company-paid holidays, with about 23 paid days off in the first year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed