Assistant Property Manager

ZRS Management•Altamonte Springs, FL

12d

About The Position

The Assistant Property Manager motivates and encourages Leasing Consultants in leasing tasks, compiles and uses market information on an ongoing basis, and prepares for advancement to Property Manager. The position reports directly to the Property Manager. The role supports property operations by collecting rent and ensuring revenue is correctly recorded; handling evictions and lease violations in accordance with local laws, policies, and community guidelines; reviewing applications and move-ins; verifying resident billing; and completing monthly reports. The Assistant Property Manager also assists with budgeting and bill processing, resolves resident concerns, supports leasing and tours, handles escalated service requests, and works with the Property Manager to meet occupancy and leasing goals. The role also supports resident functions and renewal efforts. This is a full-time, career-track position. The role may require one weekend per month and flexibility to work evenings, weekends, and holidays as needed.

Requirements

Valid driver's license.
Excellent computer, verbal, mathematical, and reasoning skills.
Strong negotiating and sales abilities.
Strong leadership, interpersonal, and organizational skills.
Effective time-management skills and attention to detail.
Knowledge of Microsoft Excel, Microsoft Word, and other Microsoft Office products.
Knowledge of the Internet, email, and social media as they relate to community marketing.
Knowledge of property management software such as Onesite, Yardi, RealPage, Knock, RentCafe, or Resman.
Knowledge of business practices and principles.
Ability to handle multiple projects and tasks.
Ability to cope with stress in a composed manner.
Ability to respect and maintain confidentiality.
Ability to work independently and collaboratively in a team environment.
Flexibility to work evenings, weekends, and holidays as needed.

Nice To Haves

One or more years of experience in property management or real estate.
Post-secondary coursework in business or property management.

Responsibilities

Motivate and encourage Leasing Consultants in leasing tasks.
Compile, understand, and use market information on an ongoing basis.
Prepare for advancement to Property Manager.
Collect rent in a timely manner and ensure revenue data is posted correctly in the accounting system.
File evictions when applicable and stay informed about local laws and policies.
Issue lease violations when necessary and work with the Property Manager to ensure community guidelines are met.
Review and approve applications when necessary, verifying proof of income and compliance with community qualification guidelines.
Audit move-ins and ensure all applicable monies have been paid and necessary leasing documents have been executed and uploaded.
Ensure residents' current and future scheduled billing is correct.
Complete monthly reports in accordance with company guidelines.
Become familiar with the property budget and coding; assist with preparing and uploading bills and submitting them for approval.
Troubleshoot and resolve resident situations before they are escalated to the Property Manager.
Assist with leasing when necessary and conduct tours.
Handle escalated service requests and work with the property team to meet customer service standards.
Work with the Property Manager to ensure the property meets budgeted occupancy and leasing goals.
Assist the Property Manager with hosting resident functions and maximizing resident renewals.