Assistant Property Manager

ZRS Management•Naples, FL

11d

About The Position

The Assistant Property Manager supports the Property Manager in operating the community, motivating and encouraging Leasing Consultants in leasing activities, using ongoing market information, and preparing for advancement to Property Manager. The role focuses on rent collection and accurate revenue records, resident account and lease administration, compliance with community guidelines and local policies, reporting and budget support, resident service, leasing, occupancy goals, and renewals. The Assistant Property Manager reports directly to the Property Manager. This is a full-time, career-track position.

Requirements

Valid driver’s license.
At least 1 year of experience in property management or real estate is preferred.
High school diploma required.
Demonstrated computer, verbal, mathematical, and reasoning skills.
Strong negotiating and sales abilities.
Strong leadership, interpersonal, and organizational skills.
Effective time management and attention to detail.
Knowledge of Microsoft Excel, Microsoft Word, and other Microsoft Office products.
Knowledge of the Internet, email, and social media as they relate to community marketing.
Knowledge of property management software such as Onesite, Yardi, RealPage, Knock, RentCafe, or Resman.
Knowledge of business practices and principles.
Ability to handle multiple projects and tasks.
Ability to cope with stress in a composed manner.
Ability to respect and maintain confidentiality.
Ability to work independently and collaboratively in a team environment.
Flexibility to work evenings, weekends, and holidays as needed.

Nice To Haves

Post-secondary education in business or property management is preferred.

Responsibilities

Motivate and encourage Leasing Consultants in leasing tasks.
Collect rent promptly and ensure revenue data is correctly posted in the accounting system.
File evictions when applicable and stay informed about local laws and policies.
Issue lease violations when necessary and work with the Property Manager to ensure community guidelines are met.
Review and approve applications when necessary, verifying proof of income and compliance with community qualification guidelines.
Audit move-ins to confirm applicable monies have been paid and leasing documents have been executed and uploaded.
Ensure residents’ current and future scheduled billing is correct.
Complete monthly reports in accordance with company guidelines.
Become familiar with the property budget and coding; help prepare and upload bills and submit them for approval.
Troubleshoot and resolve resident situations before escalation to the Property Manager.
Assist with leasing and conduct tours when necessary.
Handle escalated service requests and work with the property team to meet customer service standards.
Work with the Property Manager to meet budgeted occupancy and leasing goals.
Assist the Property Manager with resident functions and efforts to maximize resident renewals.
Compile, understand, and use market information on an ongoing basis.
Prepare for advancement to Property Manager.