Assistant Property Manager

Norfolk Redevelopment And Housing Authority•Norfolk, VA

About The Position

The Assistant Property Manager supports the Property Manager or Senior Property Manager with daily operations, maintenance, and financial performance of NRHA-managed public and affordable housing properties. The role helps ensure high-quality resident service, accurate leasing and resident records, well-maintained properties, and compliance with HUD, LIHTC, fair housing, and local requirements. It also supports rent collection, budgeting, procurement, legal case processing, file quality assurance, community engagement, and property security. The position may lead on-site staff and represent NRHA to residents, government officials, community groups, media, and other external parties. The position is primarily office-based, with visits to housing sites and unit inspections. Regular office hours apply, with occasional evening or weekend hours for emergencies or resident meetings. The employee may climb stairs, sit for extended periods, operate office equipment, and occasionally lift or move up to 30 pounds.

Requirements

High school diploma or GED.
At least 2 years of experience in residential property management, preferably in affordable or public housing.
Valid driver's license.
Ability to pass a background check and reference verification before hire.
Ability to maintain confidentiality and follow NRHA's code of conduct and ethics policies.
Strong customer service, interpersonal, and communication skills, including the ability to work with diverse populations.
Proficiency in Microsoft Office and property management software such as Yardi or AppFolio.
Ability to prioritize tasks, meet deadlines, and work effectively in a fast-paced environment.
Strong attention to detail and organizational skills.
Knowledge of HUD regulations, LIHTC, public housing operations, and fair housing laws is preferred.
Knowledge of budgets, finance, procurement, residential property inspections, and public housing operations.
Ability to lead, consult, negotiate, persuade, provide clear work instructions, prepare technical reports, and explain complex information.
Ability to exercise independent judgment and initiative to develop community plans and resolve conflicts.
Ability to sit for extended periods; frequently stand, walk, talk, see, or hear; occasionally lift or move up to 30 pounds; and meet the role's depth-perception requirement.
Equivalent combinations of training, education, and experience may be considered if they demonstrate the required knowledge and skills.

Nice To Haves

Associate's or bachelor's degree in Business, Public Administration, or a related field.
Bilingual abilities.
Tax Credit Specialist (TCS) or HCCP certification, or ability to obtain within 9 months of hire for LIHTC communities.
Occupancy Specialist (COS) certification, or ability to obtain within 12 months of hire.
Public Housing Management (PHM) certification, or ability to obtain within 12 months of hire.
Rent Calculation Certification, or ability to obtain within 6 months.
Project Base Voucher Specialist (PBV) certification, or ability to obtain within 9 months for PBV communities.

Responsibilities

Assist with daily operations of assigned public and affordable housing properties.
Respond to resident inquiries, service requests, and concerns professionally and promptly.
Support leasing, application processing, eligibility verifications, lease preparation, and move-in and move-out inspections.
Maintain resident records, rent rolls, occupancy reports, and other documentation using property management software.
Monitor rent collections and assist with notices for late payments, lease violations, and eviction proceedings as directed.
Coordinate maintenance and repairs by creating work orders, communicating with vendors, and following up on completion and resident satisfaction.
Ensure compliance with HUD regulations, fair housing laws, LIHTC requirements, and internal policies.
Assist with annual and interim recertifications of tenant income and household composition.
Participate in site and unit inspections and coordinate unit readiness, move-ins, move-outs, transfers, and plans for improperly housed families.
Support budget preparation and monitoring, maintain expense records, and procure services and products within approved limits.
Monitor regulatory compliance and performance ratings, including HUD performance indicators and PHAS measures.
Plan, develop, and implement community communication, marketing, and leasing programs in coordination with the Property Manager.
Attend resident meetings and community events and maintain positive relationships with residents and Resident Advisory Councils.
Direct on-site staff in work assignments as needed and report issues to the Property Manager.
Counsel and assist residents with leasing, maintenance, and other issues, resolving problems or referring residents to Client Services as appropriate.
Conduct quality assurance and control checks on resident files, work orders, and contractor inspections.
Support or coordinate resident activities and programs, including organizing resident volunteers when appropriate.
Represent NRHA before government officials, agencies, community groups, residents, news media, employees, and other external parties.
Process legal cases and perform administrative work.
Perform other duties as assigned by the Property Manager or senior leadership.