Assistant Property Manager

Nevada HAND Inc•Las Vegas, NV

19h

About The Position

The Assistant Property Manager assists the Property Manager with the day-to-day operations of multi-unit apartment properties serving families and/or seniors. The role supports strong fiscal performance, regulatory compliance with affordable housing programs such as LIHTC, HUD, and HOME, the physical integrity of the property, and collaboration with Resident Services. The position supports leasing, resident relations, rent collection, accounting, regulatory certifications and inspections, facility upkeep, risk management, marketing, and administrative operations. The Assistant Property Manager maintains property files and records, follows company procedures and applicable laws, and helps ensure residents receive timely and appropriate service. The role also requires availability on-call 24/7 for fire, flood, and building-structure emergencies. Nevada HAND is a nonprofit organization dedicated to developing, managing, and administering affordable homes and supportive services for families and seniors. Its mission includes supporting residents’ health and wellness, education, economic stability, and engagement.

Requirements

High school diploma or equivalent.
At least one year of experience in a customer service position.
TCS or COS certification, or ability to become certified within six months of employment.
Demonstrated competence with Microsoft Word, Excel, and Outlook.
Ability to read, write, and speak English.
Excellent oral and written communication skills.
Strong interpersonal relations and customer service skills.
Ability to multitask in a fast-paced environment.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Physical ability to stoop, kneel, reach, handle objects, walk the property, and sit at a desk for extended periods.
Ability to transport and lift files weighing up to approximately 20 pounds.
Ability to use a telephone, computer keyboard, mouse, and calculator and to talk and hear while seated at a desk.
Close vision, depth perception, and ability to adjust focus.

Nice To Haves

Property management or leasing experience.
LIHTC or HUD experience.
Experience with property management software such as Yardi.
Bilingual English/Spanish ability.

Responsibilities

Show, pre-qualify, lease, and move in prospective residents.
Maintain customer service relationships with residents, vendors, co-workers, and the community.
Monitor local market conditions, trends, and product knowledge in the community and competing communities.
Follow the On-Site Operations Manual and provide clerical and phone support.
Monitor timely rent collection and reconciliation and ensure landlord-tenant statutes are followed.
Assist with move-out statements and ensure they are timely, accurate, and compliant with state law and company standards.
Maintain the move-in calendar and ensure appointments are completed and apartments are inspected and compliant before move-in.
Assist in preparing and delivering legal and formal notices in accordance with state law and company standards.
Resolve resident complaints and refer pertinent matters to the Property Manager; help ensure complaints are handled promptly and appropriately.
Assist with eviction preparations and legal proceedings, including preparing and forwarding appropriate paperwork.
Conduct resident move-outs in accordance with state law and company standards.
Prepare and distribute delinquency reports to support timely rent collections.
Communicate effectively with owners, residents, vendors, and co-workers.
Assist with accounting pre-close and month-end reports and process invoices for payment.
Obtain required program certifications and remain current with compliance and regulatory requirements, including Fair Housing, HUD, LIHTC, and NHD.
Complete annual and interim recertifications accurately and on schedule according to company procedures.
Assist with preparation for and completion of Nevada Housing Division and other property inspections.
Maintain property files in accordance with regulatory guidelines and company policies and procedures.
Walk the property weekly to monitor curb appeal and report lease violations and findings to the Property Manager.
Initiate maintenance work orders and monitor completion; assist with efficient vacant-unit turnover.
Protect the security and confidentiality of resident and company files and documents.
Work with staff to identify and remediate property safety hazards; complete incident reports within 24 hours.
Report employee workplace accidents or injuries promptly to the Property Manager, complete accident reports, and send documentation to HR.
Orient new residents to the property, policies, and procedures; respond to resident issues and provide timely resolutions.
Process evictions in compliance with regulatory guidelines, court orders, and/or the Property Manager’s direction; enforce leases and house rules.
Maintain established property business operating hours.
Collaborate with the Resident Services Department and participate in bi-monthly property team meetings and daily check-ins with Resident Services staff.
Market units according to the approved marketing plan and use site software to enter relevant transactions promptly.
Follow waiting-list guidelines, screen applicants, review rental applications and leases for accuracy and completeness, and obtain required documentation and complete certifications.
Remain available on-call 24/7 for fire, flood, and building-structure emergencies.
Perform other duties necessary for the operation and coordinate work with personnel within and across departments.