Assistant Program Manager

Step Up•Los Angeles, CA

13d•$78,000 - $92,000•Onsite

About The Position

The Assistant Program Manager (APM) is responsible for the daily program operations of Step Up’s DMH programs. The APM leads, administers, and oversees program services and team members who assume responsibility for providing direct services to transition-aged youth and adults experiencing serious mental health issues. All programs provide DMH/Medi-Cal services: comprehensive mental health services and psychosocial rehabilitation, targeted case management, medication management, and crisis intervention in field and office-based settings. The program provides 24/7 on-call coverage to clients and family members to provide the highest quality of life in the least restrictive community setting possible.

Requirements

strong clinical assessment, interpersonal, and intervention skills required.
Accuracy in charting and documentation required documentation.
Ability to engage and work effectively with both adult and TAY populations.
Strong organizational skills and ability to delegate tasks to staff and monitor outcomes.
LCSW or LMFT preferred.
If an ASW or AMFT, all supervisory hours towards licensure have been completed with at least 2 years of clinical experience working with adults recovering from chronic mental illness and/or homelessness.
Candidate must have their own transportation and current CA driver’s license and insurance.
Position requires coverage for evenings and weekends for after-hours emergencies.
Strong computer skills required.

Nice To Haves

Leadership, motivation, and management experience preferred
Ability to train or guide staff to achieve confidence and ability to work independently in the field and in the milieu setting.

Responsibilities

Directs day-to-day clinical operations.
Supervise, manage, and support team members to ensure appropriate coverage and quality clinical services to the client census.
Oversees program outcomes to meet contract budgets and revenue requirements.
Signature Authority for direct reports, timesheets, mileage, check requests, and performance evaluations.
Participates in DMH, QA, Continuum of Care committees and meetings as requested.
Liaise with Mental Health and Homeless Network providers and communicate with non-Step Up providers to engage in interventions strategies.
Attends regular Step Up management level meetings as well as local service area meetings as assigned.
In collaboration with the Senior Program Manager, takes a lead role in staff hiring and onboarding processes.
Ensure team members have proper training and understand their job and role on the team.
Connects staff to Quality Assurance or clinical supervisors as needed for additional training and guidance.
In coordination with management, communicates with County DMH and community referrals and coordinates client outreach and admission process.
Coordinates day and on-call schedule and coverage.
Provides clinical direction and guidance to team members on progress for all cases.
Assumes responsibility for any outside communication, written or verbal, with team members.
Provides clinical support and supervision to team members, referring any administrative and/or clinical issues outside scope of practice to supervisor and upper management.
Coordinates nursing and psychiatrist services with Director of Nursing.
In coordination with the Quality Assurance Manager, implements and follow quality assurance activities to meet medical standards and protocols; monitors electronic and paper documentation and charts; determines and reviews appropriate use of program services, accuracy of documentation and third-party payment requirements compliance and ensures staff mastery of QA requirements.
If licensed, authorize and co-sign paperwork as warranted.
Will become or is LPS designated for program for emergency psychiatric assessments, 5150 evaluations, and hospitalizations.
Serve as backup on-call and assume primary on-call as needed.
Other duties as assigned.