Assistant Program Manager

Center for Youth Services • City of Rochester, NY

14d • $22 - $25

About The Position

The Assistant Program Manager is responsible for operations and programming at Owen's House, helping provide a caring living environment for children and families served. The Center for Youth partners with youth to help them realize their full potential by creating opportunities, removing barriers, and promoting social justice. During a crisis—such as an accident, sudden illness, or housing emergency—caregivers can bring children from birth through age 14 to the Crisis Nursery or Owen House for free, temporary, professional care.

This is a full-time position scheduled for 37.5 hours per week, Monday through Friday, 8 a.m. to 4 p.m. Flexibility is required for evening and weekend hours. The pay rate is $22–$25 per hour.

Requirements

• Bachelor's degree in Human Service or a related field and five years of related experience, including three years of supervisory or program management experience, or an equivalent combination.
• Excellent communication, organizational, and time-management skills.
• Knowledge of program management and supervisory methods and techniques.
• Strong problem-solving skills.
• Knowledge of crisis intervention, case management, advocacy, and strength-based problem-solving and decision-making models.
• Knowledge of community resources.
• Knowledge of adolescent development, including positive youth development, asset development, risk reduction, and protective factors.
• Advanced knowledge of Microsoft Office.

Responsibilities

• Supervise staff and volunteers.
• Select, orient, train, and mentor childcare staff.
• Prepare schedules and verify payroll.
• Coordinate and facilitate family referrals and aftercare.
• Provide after-hours intake, assessment, information, and referrals.
• Assist with developing and supervising social and recreational activities for residents.
• Perform assigned operational duties, such as placing Foodlink orders, shopping, and managing inventory.
• Transport clients when assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager