Assistant Program Manager

Sasha Bruce Youthwork Inc • Washington, DC

38d • $60,000 - $65,000 • Onsite

About The Position

As Assistant Program Manager at Bruce House, a 24/7 low-barrier crisis residential facility for youth aged 12-17, you will play a critical leadership role in supporting our case management system. Your focus will be on ensuring high-quality care, fostering a safe and positive environment, and facilitating the vital goal of family unification. You will provide clinical support, manage data integrity using HMIS, and guide a dedicated team of case managers and residential staff.

Requirements

• Bachelor’s Degree in Human Services or related field (Master’s preferred).
• A minimum of 5 years experience can be substituted for a bachelor’s degree.
• Minimum 5 years of clinical counseling/case management experience with adolescents, preferably in a residential setting.
• Minimum 2 years of supervisory/leadership experience.
• Strong understanding of youth engagement, mental health, trauma-informed care, and substance use prevention.
• Excellent communication, organizational, and interpersonal skills.
• Proficiency in crisis intervention and conflict resolution.
• Ability to provide and receive constructive feedback.
• Valid driver's license and good driving record.
• Ability to work Monday-Friday (11 am-7 pm), one Saturday per month, and rotating on-call weekends.
• Resilience and adaptability.
• Strong ethical and professional standards.
• Cultural sensitivity and awareness.
• A genuine commitment to helping at-risk youth.

Nice To Haves

• Proven experience utilizing HMIS or similar client database management systems is highly preferred.
• Possess a working knowledge of common mental health conditions affecting adolescents, trauma-informed care principles, and substance use prevention strategies.

Responsibilities

• Oversee the day-to-day operations of the case management system, ensuring adherence to agency policies and best practices.
• Assign cases to Case Managers, monitor progress toward individualized service plans, and ensure timely documentation.
• Lead regular case conference meetings to review client progress, address challenges, and coordinate services.
• Develop and implement strategies to support family reunification, including facilitating family meetings, providing resources, and advocating for client needs.
• Ensure that all case management activities are aligned with the goal of achieving successful family reunification.
• Demonstrate empathy and understanding in all interactions with youth and their families.
• Serve as the primary point of contact for data management, ensuring accuracy and thoroughness in the Homeless Management Information System (HMIS) and other electronic case management systems.
• Conduct regular audits of client files to ensure data integrity and compliance with reporting requirements.
• Generate and analyze HMIS reports to track program outcomes, identify trends, and inform program improvements.
• Provide crisis intervention, ongoing assessments, and on-site counseling to youth and families.
• Develop and implement individualized counsel support and behavioral goals for residents, in collaboration with case managers and other service providers.
• Provide consistent support, coaching, and resources to case managers and residential staff.
• Create and manage staff schedules, ensuring adequate coverage and efficient program operations.
• Effectively balances taking initiative and providing guidance with supporting the program manager's vision and directives, demonstrating flexibility and adaptability in various situations.
• Foster a positive and supportive team environment, promoting open communication and professional development.
• Work collaboratively with staff, youth, families, and external stakeholders.
• Assume leadership responsibilities in the Program Manager's absence, ensuring continuity of services and effective crisis management.
• Under the direction of the Program Manager, review client profiles to determine appropriateness for admission to or discharge from Bruce House.
• Demonstrate empathy and understanding when dealing with staff challenges and needs.
• Assist in the development and implementation of program policies and procedures, ensuring compliance with regulatory requirements.
• Maintain a safe and healthy environment for residents, conducting regular facility inspections and addressing any safety concerns.
• Manage client referrals, intakes, and discharges, ensuring a smooth transition for residents.
• Oversee administrative tasks, including record-keeping, supply management, and facility maintenance.
• Provide office coverage, answer and record all phone calls and visitors, enforce house rules and ensure house safety.
• Maintain accurate and up-to-date client records, ensuring compliance with confidentiality and privacy regulations.
• Participate in at least 40 hours of training provided or recommended by the Agency yearly.
• Demonstrate flexibility in scheduling to meet the needs and demands of the program.
• Perform other duties as assigned by the Program Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level