Assistant Program Manager

Heluna Health•Los Angeles, CA

About The Position

The Assistant Program Manager (APM) provides direct support to the Program Manager to ensure the smooth functioning of the Community Safety Crisis and Incident Response Through Community-Led Engagement (C.I.R.C.L.E.) program. C.I.R.C.L.E. is a 24/7 unarmed response program that deploys mental health professionals and people with lived experience to respond to non-violent LAPD calls involving unhoused individuals experiencing crisis. The program seeks to divert appropriate incidents from the criminal justice system, de-escalate and stabilize crises, and create positive outcomes through trauma-informed rapport building, service connections, and case management. The APM partners with the Program Manager to maintain smooth operations and adequate team coverage, ensure teams have necessary supplies and resources, and develop and maintain policies and procedures supporting compliance and effective program delivery. This is a temporary, grant-funded, full-time, benefited position. Salary is $33.65 per hour.

Requirements

Meet one of the following qualification pathways: a bachelor’s degree in social work, psychology, or a similar field and at least one year of job-related experience working with people experiencing homelessness (PEH) or very vulnerable populations; an associate’s degree in one of those fields and at least two years of such experience; or an accepted substance abuse counseling, peer support, psychiatric technician, or other mental health professional qualification and at least one year of such experience.
Three years of supervisor experience.
Ability to work well with diverse staff and clientele, including across cultural, language, sexual identity, gender, and other diversity considerations.
Possess a valid California driver’s license.
Driver must be at least 21 and have no disqualifying driving record in the past three years: any two-point convictions; more than two moving violations; or more than one moving violation and one at-fault or passenger-handling accident.
Successfully pass a background check.
Be in good physical condition and able to perform duties requiring frequent use of the entire body, including standing, walking, climbing stairs, sitting, driving for extended periods, and entering and exiting vehicles throughout a shift.
Ability to use a computer, phone, or office equipment for extended periods.
Ability to complete tasks in an environment with background noise and potentially constant interruptions.
Ability to lift at least 35 pounds; the physical demands section also lists occasional lifting and carrying up to 50 pounds.
With instruction, ability to assist persons with disabilities and help transfer a 180-pound person and lift a wheelchair in and out of a car or van.

Nice To Haves

Residence within the Pacific CIRCLE Zone areas listed: El Segundo, Westchester, Playa Del Rey, Playa Vista, Mar Vista, Venice, or Palms.
Advanced knowledge of the client population and complex needs, including homelessness, financial instability, medical and mental health needs, and substance abuse.
Experience in a community-based setting serving ethnically diverse, low-income clients.
Knowledge of community resources and experience in community settings.
Ability to use computers and the internet to look up information and enter relevant notes.
Conflict resolution skills.
Customer service orientation.
Analytical ability and skills to handle and solve complex issues and problems.
Computer knowledge and skills, or ability to learn.
Excellent oral and written communication skills.
Spanish language capability.

Responsibilities

Manage scheduling, logistics, and deployment coordination for program teams.
Provide coverage for the Program Manager during the Program Manager’s absence.
Support the Program Manager with data collection and reporting to track program goals and outcomes.
Exercise independent decision-making in the Program Manager’s absence regarding budget, scheduling, and de-escalation.
Perform office and administrative functions related to program management and operations, including procurement, logistics, deployment and scheduling coordination, and the design and implementation of program policies and procedures.
Maintain financial records by processing invoices, tracking expenses, and assisting with reconciliations.
Provide administrative support for purchases, supply management, travel, and event coordination.
Prepare meeting agendas, take minutes, and manage follow-up actions.
Provide on-call administrative support as needed, including occasional nights and weekends.
Perform other clerical and administrative duties to support program success.
Perform other duties as assigned.