Assistant Program Manager

Center for Youth Services • Rochester, NY

12d • Onsite

About The Position

The Assistant Program Manager is responsible for the operation and programming of Owen’s House, providing a caring living environment for children and families served. During crises such as an accident, sudden illness, or housing emergency, caregivers can bring children from birth through age 14 to the Crisis Nursery or Owen House for free, temporary, professional care.

This is a full-time position scheduled for 37.5 hours per week, Monday through Friday, 8:00 a.m. to 4:00 p.m. Flexibility is required for evening and weekend hours. The position is located at Owen’s House and pays $22–$25 per hour.

Requirements

• Bachelor’s degree in Human Service or a related field and five years of related experience, plus three years of supervisory or program management experience; or an equivalent combination.
• Excellent communication, organizational, and time-management skills.
• Knowledge of program management and supervisory methods and techniques.
• Strong problem-solving skills.
• Knowledge of crisis intervention, case management, advocacy, and strength-based problem-solving and decision-making models.
• Knowledge of community resources.
• Knowledge of adolescent development, including positive youth development, asset development, risk reduction, and protective factors.
• Advanced knowledge of Microsoft Office.

Responsibilities

• Supervise staff and volunteers.
• Select, orient, train, and mentor childcare staff.
• Schedule staff and verify payroll.
• Coordinate and facilitate family referrals and aftercare.
• Provide after-hours intake, assessment, information, and referral.
• Assist with developing and supervising social and recreational activities for residents.
• Perform operational duties as assigned, such as placing Foodlink orders, shopping, and managing inventory.
• Transport clients when assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager