Assistant Program Manager

Struction Solutions • Quantico, VA

1d • Hybrid

About The Position

Struction Solutions is a Service-Disabled Veteran-Owned Small Business leading a team supporting the U.S. Marine Corps Sergeant Merlin German Wounded Warrior Call Center Outreach and Resource Support Services. This program supports wounded, ill, and injured Marines, Sailors attached or formerly attached to Marine units, veterans, and their family members through call center operations, outreach, resource referral, and non-medical case management.

Requirements

• Bachelor’s degree or equivalent.
• At least one year of program management or operations management experience.
• Experience coordinating personnel, schedules, deadlines, or operational activities.
• Strong organizational, communication, documentation, and problem-solving skills.
• U.S. citizenship required.
• Ability to complete background/security processing and obtain/maintain CAC/MCEN access as required.
• Ability to complete Privacy Act, HIPAA, information security, and program-specific training.
• Ability to support operational issues and after-hours escalations for a 24/7/365 program when required.
• Commitment to confidentiality, professionalism, accurate documentation, and respect for Marine Corps culture.

Nice To Haves

• Experience supporting a Government or Department of Defense contract.
• Experience with contact center operations, human services, military support, healthcare support, or case-management programs.
• Experience coordinating geographically dispersed or remote teams and using Microsoft Teams, Excel, SharePoint, CRM, or case-management systems.

Responsibilities

• Assist the Program Manager with daily program and operational management and serve as the designated backup when needed.
• Support staffing, scheduling, workforce coverage, vacancy management, and after-hours operational escalations.
• Monitor program performance, staffing levels, training completion, quality standards, and deliverable deadlines.
• Coordinate with supervisors, site leads, quality personnel, subcontractors, and other functional team members.
• Support preparation and review of reports, staffing updates, performance metrics, and Government deliverables.
• Help ensure personnel follow approved procedures, documentation standards, privacy requirements, and security protocols.
• Support corrective actions, training reinforcement, operational improvements, and professional communication with Government representatives and program stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level