APD Day Programs

Charles River Center•Needham, MA

10d•$59,987 - $59,987•Onsite

About The Position

The Assistant Program Director supports the Program Director in overseeing the effective and efficient daily operations of assigned programs within Employment and Day Services. The role supervises, trains, and supports staff; ensures implementation of Individual Support Plans (ISPs); promotes high-quality, person-centered services; and maintains compliance with agency policies and procedures. It also provides case management support to assigned individuals, serves as a resource to families and residential staff, and collaborates with interdisciplinary teams, referral agencies, and community partners to help individuals achieve their goals. The Assistant Program Director helps lead staff and program operations, supports individualized services and case management, collaborates on behavioral supports, and develops community inclusion opportunities. The role also contributes to quality improvement, documentation and regulatory compliance, and health and safety. It may assume responsibility for daily program operations when the Program Director is absent and supervises Life Skills Coaches, Senior Life Skills Coaches, and Case Coordinators.

Requirements

Bachelor's degree in Human Services and at least two years of relevant experience.
At least one year of staff supervision experience.
At least one year of experience in supported employment, job development, and placement.
Valid driver's license.
Successful completion of all state-mandated and agency-required trainings.
Strong verbal and written communication skills.
Willingness to authorize a CORI background check and release of relevant information concerning allegations from the DPPC, DDS, and other applicable agencies.
Ability to perform the essential functions of the position, with or without reasonable accommodation.
Fluency in English and ability to read and interpret safety rules, operating and maintenance instructions, policies, and procedural manuals.
Ability to prepare detailed reports, professional correspondence, and other required documentation.
Ability to communicate effectively with individuals served using their primary modes of communication, and with supervisory staff, colleagues, families, and community members.
Ability to present information clearly in individual and small-group settings.
Ability to understand, interpret, and carry out detailed written and verbal instructions and apply sound judgment and problem-solving skills.
Ability to build professional relationships, collaborate with colleagues and management, demonstrate dependability and accountability, communicate effectively, plan and organize work, follow agency policies and professional standards, maintain attendance and punctuality, show initiative, support agency objectives, and collect, analyze, and report data accurately.
Physical endurance to perform job-related responsibilities throughout the workday; regularly sit, stand, walk, stoop, kneel, and crouch; frequently handle objects, tools, and equipment and reach with hands and arms; generate sufficient force to maneuver up to 100 pounds; lift up to 30 pounds from floor to waist level and 10–15 pounds from waist level to overhead; and assist with lifting and transferring individuals.

Nice To Haves

Working knowledge of Positive Behavioral Supports (PBS).

Responsibilities

Assist the Program Director with interviewing, hiring, onboarding, training, supervising, and evaluating assigned staff.
Provide day-to-day leadership, coaching, feedback, and support to direct care staff; establish performance expectations and promote teamwork and person-centered services.
Assume responsibility for daily program operations in the Program Director's absence, ensuring individuals' safety and consistent quality of services.
Coordinate staff schedules and staffing coverage, and guide staff in maintaining professional conduct and communication.
Participate in intake and orientation for new individuals and recommend assignments to case management caseloads.
Participate in case conferences, interdisciplinary meetings, and ISP development; guide staff on case management, ISP implementation, and individual goal achievement.
Develop and support individualized needs assessments, goals, and implementation strategies based on each person's needs, preferences, and choices.
Train staff in respectful, age-appropriate, person-centered support methods and serve as a resource to individuals, families, residential staff, referral agencies, and support teams.
Assist program staff in meeting personal care needs, including wheelchair transfers when necessary.
Use Positive Behavioral Supports in daily operations; help staff respond to challenging behaviors and collaborate with the clinical department on behavioral support plans and complex needs.
Support meaningful community inclusion opportunities, including employment, education, recreation, and leisure activities; train staff to develop and facilitate community-based opportunities and monitor community integration.
Guide staff in public relations, community outreach, and marketing responsibilities, and foster relationships with community partners, employers, referral agencies, and other stakeholders.
Assist in developing program goals and collecting data to assess individual outcomes and program effectiveness; evaluate operations, service delivery, and resource use for improvement opportunities.
Participate in developing and implementing agency policies and procedures, maintaining positive working relationships, promoting satisfaction, and participating in case record reviews, quality assessments, surveys, and reporting.
Maintain accurate, organized, and current individual records; ensure staff compliance with documentation requirements and timely completion of records, reports, and paperwork.
Train staff in quality assurance activities, case record reviews, and reporting; collect and analyze program data and prepare reports.
Implement and reinforce health and safety policies, ensure staff training and protocol compliance, report safety concerns, and support a safe, supportive, and accessible program environment.