APD Day Programs

Charles River Center•Natick, MA

10d•$59,987 - $59,987•Onsite

About The Position

The Assistant Program Director supports the Program Director in overseeing the effective and efficient daily operations of assigned programs within Employment and Day Services. The role supervises, trains, and supports assigned staff; ensures implementation of Individual Support Plans (ISPs); promotes high-quality, person-centered services; and maintains compliance with agency policies and procedures. The Assistant Program Director also provides case management support to assigned individuals, serves as a resource to families and residential staff, and collaborates with interdisciplinary teams, referral agencies, and community partners to help individuals achieve their goals. The position includes assisting with staff hiring, onboarding, training, supervision, and evaluation; providing day-to-day leadership; coordinating staff schedules; and assuming responsibility for daily operations when the Program Director is absent. It also involves supporting intake, case management, ISP development and implementation, individualized assessments and goals, behavioral support, community inclusion, program development, quality improvement, documentation, regulatory compliance, and health and safety. The role requires a bachelor's degree in Human Services, at least two years of relevant experience, at least one year of staff supervision experience, and at least one year of experience in supported employment, job development, and placement. A valid driver's license and completion of required trainings are also required. The position is based at the Natick Day Program in Natick, Massachusetts, and is listed as full-time, salaried/exempt, with a day shift and an annual salary of $59,987.20.

Requirements

Bachelor's degree in Human Services and at least two years of relevant experience.
At least one year of staff supervision experience.
At least one year of experience in supported employment, job development, and placement.
Valid driver's license.
Successful completion of all state-mandated and agency-required trainings.
Strong verbal and written communication skills.
Willingness to authorize a Criminal Offender Record Information (CORI) background check and release relevant information concerning allegations from the Disabled Persons Protection Commission (DPPC), Department of Developmental Services (DDS), and other applicable agencies.
Ability to perform the essential functions of the position, with or without reasonable accommodation.
Fluency in English and ability to read and interpret safety rules, operating and maintenance instructions, policies, and procedural manuals.
Ability to prepare detailed reports, professional correspondence, and other required documentation.
Ability to communicate effectively with individuals served using their primary modes of communication.
Ability to communicate effectively with supervisory staff, colleagues, families, and community members.
Ability to present information clearly in individual and small-group settings.
Ability to understand, interpret, and carry out detailed written and verbal instructions.
Ability to apply sound judgment and problem-solving skills.
Ability to build and maintain positive, professional relationships and collaborate effectively with colleagues and management.
Ability to manage multiple competing demands, adapt to changing operational needs, and use available resources effectively.
Ability to complete responsibilities accurately, thoroughly, consistently, and within established deadlines.
Ability to comply with agency policies, procedures, and professional standards and maintain professional boundaries.
Ability to regularly sit, stand, walk, stoop, kneel, and crouch; frequently use hands and fingers to handle objects, tools, and equipment; and frequently reach with hands and arms.
Ability to generate sufficient force to maneuver up to 100 pounds; lift up to 30 pounds from floor to waist level; lift 10–15 pounds from waist level to overhead; and assist with lifting and transferring individuals, with additional assistance provided whenever possible.

Nice To Haves

Working knowledge of Positive Behavioral Supports (PBS).

Responsibilities

Assist the Program Director with interviewing, hiring, onboarding, training, supervising, and evaluating assigned staff.
Provide day-to-day leadership, coaching, feedback, and support to direct care staff and promote a positive team culture and person-centered services.
Establish performance expectations and promote teamwork through regular communication, collaboration, and constructive feedback.
Oversee daily program operations in the Program Director's absence, ensuring individuals' safety and consistent service quality.
Coordinate staff schedules, including vacations, meetings, and other coverage needs.
Guide staff in professional conduct and communication with individuals served, families, colleagues, and community partners.
Participate in intake and orientation for new individuals entering the program.
Recommend assignments of individuals to case management caseloads.
Participate in case conferences, interdisciplinary meetings, and ISP development.
Assist the Program Director in providing staff consultation and guidance on case management, ISP implementation, and individual goal achievement.
Develop and support individualized needs assessments, goals, and implementation strategies based on each person's needs, preferences, and choices.
Train staff in respectful, age-appropriate, and person-centered support methods.
Serve as a resource to individuals, families, residential staff, referral agencies, and other support-team members.
Assist program staff in meeting individuals' personal care needs, including wheelchair transfers when necessary.
Use Positive Behavioral Supports (PBS) in daily program operations and support staff in responding to challenging behaviors.
Collaborate with the clinical department to implement behavioral support plans and address complex behavioral needs.
Coach staff in consistent, effective, and person-centered behavioral support practices.
Support meaningful community inclusion opportunities based on individuals' goals, preferences, and interests, including employment, education, recreation, and leisure.
Train staff to identify, develop, and facilitate community-based opportunities that promote participation and independence.
Monitor staff effectiveness in supporting meaningful community integration.
Guide staff in public relations, community outreach, and marketing responsibilities.
Foster relationships with community partners, employers, referral agencies, and other stakeholders.
Assist the Program Director in developing program goals and collecting data to assess individual outcomes and program effectiveness.
Evaluate program operations, service delivery, and resource use to identify opportunities for improvement.
Participate in developing and implementing agency policies and procedures.
Maintain positive working relationships with employees, individuals served, families, referral agencies, private employers, and community members.
Promote satisfaction with program services, staff performance, and individual outcomes.
Participate in case record reviews, quality assessments, surveys, and reporting activities.
Maintain accurate, organized, and current individual records.
Ensure assigned staff comply with agency requirements for case records and documentation.
Monitor timely and accurate completion of required records, reports, and paperwork.
Train staff to participate in quality assurance activities, case record reviews, and required reporting processes.
Collect and analyze program data and prepare required reports.
Implement and reinforce agency health and safety policies and procedures.
Ensure assigned staff receive appropriate training and follow health and safety protocols.
Identify and promptly report health and safety concerns to the Program Director.
Support a safe, supportive, and accessible program environment for individuals served and staff.
Communicate clearly and professionally, verbally and in writing; listen actively and incorporate feedback.
Prioritize responsibilities, manage competing demands, and complete assignments within established deadlines.
Model appropriate workplace conduct, accountability, professional boundaries, and strong work performance.
Attend work, meetings, and required trainings punctually and adhere to established schedules and routines.
Use independent judgment and problem-solving skills to identify and address challenges.