Assistant Program Director, Social Services (Monument)

Goddard Riverside Community Center•New York, NY

1d•Onsite

About The Position

Goddard Riverside is a social services organization serving more than 20,000 people throughout New York City. Working within a social justice framework, it aims to help people make choices that lead to better lives for themselves and their families. The Assistant Program Director serves on an interdisciplinary team at a transitional site, helping residents secure permanent housing. The position supervises a case management team that includes a Case Manager Supervisor, three Housing Specialists, and a Harm Reduction Specialist. It supports housing applications and placements, client preparation and transitions, crisis response, clinical team practices, workshops, case conferences, documentation, and program audits. The role also requires maintaining professional boundaries, participating in staff meetings and supervision, and joining an on-call rotation. The schedule is Sunday through Thursday, 9 a.m. to 5 p.m.; flexibility may be needed. The salary range is $63,500–$76,500, with the offer based on relevant experience and preferred qualifications.

Requirements

Bachelor’s degree required.
At least one year of supervisory experience required.
Strong interpersonal and communication skills.
Organized, with strong follow-up and attention to detail.
Ability to work as a team player.
Proficiency in Microsoft Office, Outlook, Word, and Excel.
Ability to learn computer databases such as AWARDS or CARES.
Ability to learn the Coordinated Assessment Placement System.
Ability to lift 30 pounds.

Nice To Haves

Prior transitional, outreach, or supportive housing experience.
Master’s degree in social work or a social services degree.
Experience working with homeless adults.
Experience working with individuals diagnosed with severe and persistent mental illness, substance use disorders, and/or co-occurring disorders.
Bilingual skills.

Responsibilities

Directly supervise the case management team, including the Case Manager Supervisor, three Housing Specialists, and Harm Reduction Specialist.
Support the Case Manager Supervisor in ensuring the team helps clients establish goals, track progress, and remove barriers.
Assist Housing Specialists with housing applications, placement follow-up, and post-placement follow-up as needed.
Support clients in preparing for housing interviews and transitions.
Monitor caseloads and timely completion of notes, required forms, and follow-ups.
Assist with and complete mobile crisis referrals when needed.
Assist with scheduling LMSW appointments.
Participate in and support room inspections.
Support and train teams in evidence-based practices, including person-centered planning, motivational interviewing, trauma-informed care, culturally sensitive practice, and strengths-based approaches.
Facilitate biweekly clinical team meetings.
Respond appropriately to crisis situations and debrief with team members.
Conduct apartment viewings to support Housing Specialists as needed.
Develop and facilitate client workshops and individual sessions on skills and information needed to acquire and maintain permanent housing.
Assist the team with case conferences.
Maintain and teach appropriate professional boundary setting with clients from diverse backgrounds and with varied needs.
Attend staff meetings and actively participate in supervision.
Maintain accurate records and ensure proper data entry and tracking in required systems.
Regularly audit case files to ensure documentation meets DHS standards, including ILPs, case notes, assessments, and service plans.
Collaborate with the Program Director and administrative team to prepare for internal and external audits, inspections, and reviews.
Develop and maintain appropriate records and documentation of client services.
Work a flexible schedule if needed and participate in the on-call rotation.
Escort clients to interviews in the community as needed.