Assistant Program Director, Social Services (Monument)
About The Position
The Assistant Program Director, Social Services serves on an interdisciplinary team working to secure permanent housing for residents at a transitional site. The role supervises the social service case management team and supports staff in helping clients set goals, track progress, overcome barriers, apply for housing, prepare for interviews and transitions, and maintain permanent housing. The position also supports crisis response, client workshops and individual sessions, clinical team meetings, room inspections, case conferences, and professional boundary setting. Administrative responsibilities include maintaining accurate records and data in required systems, auditing case files for compliance with DHS standards, and collaborating with the Program Director and administrative team on audits, inspections, and reviews. The position is based at The Monument emergency capacity site in New York, NY, with an indoor office environment, visits to client rooms, and occasional community escorts. The schedule is Sunday through Thursday, 9 a.m. to 5 p.m., with flexibility if needed and participation in the on-call rotation. The stated salary range is $63,500 to $76,500 per year.
Requirements
- Bachelor’s degree required.
- At least one year of supervisory experience required.
- Prior transitional, outreach, or supportive housing experience is listed under qualifications; the posting does not specify whether this is required or preferred.
- Strong interpersonal and communication skills.
- Organization, strong follow-up, and attention to detail.
- Ability to work as part of a team.
- Proficiency in Microsoft Office, Outlook, Word, and Excel.
- Ability to learn computer databases such as AWARDS or CARES.
- Ability to learn the Coordinated Assessment Placement System.
- Ability to lift 30 pounds.
Nice To Haves
- Master’s degree in social work or a social services degree.
- Experience working with homeless adults.
- Experience working with individuals diagnosed with severe and persistent mental illness, substance use disorders, or co-occurring disorders.
- Bilingual skills.
Responsibilities
- Directly supervise a case management team comprising a Case Manager Supervisor, three Housing Specialists, and one Harm Reduction Specialist.
- Support the Case Manager Supervisor in ensuring the case management team works effectively with clients to establish goals, track progress, and remove barriers.
- Assist Housing Specialists with housing applications, placement follow-up, and post-placement follow-up as needed.
- Help prepare clients for housing interviews and transitions.
- Monitor caseloads and timely completion of notes, required forms, and follow-ups.
- Assist with and complete mobile crisis referrals when needed.
- Assist with scheduling LMSW appointments.
- Participate in and support room inspections.
- Support and train teams in evidence-based practices, including person-centered planning, motivational interviewing, trauma-informed care, culturally sensitive practice, and strengths-based approaches.
- Facilitate biweekly clinical team meetings.
- Respond appropriately to crises and debrief with team members.
- Conduct apartment viewings to support Housing Specialists as needed.
- Develop and facilitate client workshops and individual sessions on skills and information needed to acquire and maintain permanent housing.
- Assist the team with case conferences.
- Maintain and teach appropriate professional boundaries when working with clients from diverse backgrounds and with varied needs.
- Attend staff meetings and actively participate in supervision.
- Maintain accurate records and data entry and tracking in required systems, including CARES and internal logs.
- Regularly audit case files to ensure documentation meets DHS standards, including ILPs, case notes, assessments, and service plans.
- Collaborate with the Program Director and administrative team to prepare for internal and external audits, inspections, and reviews.
- Develop and maintain appropriate records and documentation of client services.
- Work a flexible schedule if needed and participate in the on-call rotation.
- Escort clients to interviews in the community as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
