Assistant Program Director, Operations (Monument)

GODDARD RIVERSIDE COMMUNITY CENTER•New York, NY

3d•$63,500 - $76,500•Onsite

About The Position

Goddard Riverside is a social services organization serving more than 20,000 people across New York City. The Monument is a 200-bed stabilization site for unsheltered adults, providing a safe place to access resources and supportive services while working toward permanent housing. The Assistant Program Director, Operations supports and supervises the residential aide team and helps ensure site safety and security. Working with the Program Director, this role oversees daily operations, operational documentation, bed management, resident admissions and relations, compliance, and building safety. The position directly supervises the Residential Aide Supervisor, supports consistent implementation of program expectations across shifts, and serves as Program Director in the Director’s absence. The regular schedule is Tuesday through Saturday, generally 9 a.m. to 5 p.m. Tuesday through Friday, with flexible timing on Saturday. The role participates in a rotating on-call schedule with the Program Director. Because the site operates 24/7, some overnight and weekend work may be required to provide supervision and coverage across residential aide shifts.

Requirements

At least 1 year of supervisory experience.
Strong understanding of trauma and how it manifests, with experience delivering trauma-informed and culturally sensitive services.
F-80 certification and Food Handler certification required within 90 days of hire.
Excellent verbal and written communication skills.
Strong organizational and leadership skills.
Ability to manage competing priorities, resolve conflicts, and communicate with multiple parties.
Ability to develop, implement, and manage systems and processes.
Excellent judgment and a proactive approach.
Proficiency in Microsoft Office, including Outlook and Excel.
Ability to learn database systems such as CARES.

Nice To Haves

Experience working onsite in a congregate housing setting.

Responsibilities

Directly supervise the Residential Aide Supervisor and provide operational guidance and support to promote consistent supervision, accountability, and implementation of program expectations across residential aide shifts.
Support evidence-based, person-centered, motivational interviewing, trauma-informed, culturally sensitive, and strengths-based practices.
Assist with monthly residential aide scheduling and arrange coverage as needed.
Ensure shift reports, incident reports, logs, checklists, and other required operational documentation are completed accurately and on time.
Monitor bed utilization, availability, vacancies, offline beds, and other bed-status changes; oversee daily bed reconciliation and resolve discrepancies among CARES, facility rosters, client sign-in/sign-out records, and physical occupancy.
Maintain the client bed roster and communicate bed availability and significant discrepancies to the Program Director and designated staff.
Monitor No Show/Return status, consecutive absences, the 72-hour bed policy, and remote check-in procedures, ensuring required follow-up and documentation.
Coordinate operational responses to significant client incidents, ensure follow-up and documentation, and close incidents in CARES within required timeframes.
Stay informed about contract requirements and ensure compliance; assist with audit preparation and performance improvement plans.
Attend staff meetings, training programs, and supervision meetings; communicate goals, performance outcomes, and individual or team improvement plans as needed.
Serve as Program Director in the Director’s absence and participate in the on-call rotation with the Program Director.
Oversee and conduct intakes, notify the Program Director of admission changes or concerns, oversee the CARES intake system, and ensure timely client admissions.
Ensure rounds are conducted consistently and sensitively; de-escalate client conflicts and incidents using client-centered care, respond proactively to potential incidents, and follow up with the clinical team.
Respond appropriately to building emergencies, contact senior management when needed, and ensure incident-reporting requirements are followed.
Ensure compliance with health, fire, and safety codes; address violations promptly and help prevent violations.
Follow up on facility and resident-room inspections to identify risks and ensure facility management is aware of hazards such as leaks, fire, or property destruction.
Communicate maintenance requests and follow up to ensure completion.
Perform other duties as required.