Director, Program Operations

Point Foundation • Los Angeles, CA

4d • $110,000 - $145,000 • Remote

About The Position

Point Foundation seeks a systems-minded, detail-driven Director, Program Operations to own the requirements, systems, and workflows that carry applicants and scholars through every stage of Point's programs. This builder role designs reliable processes for thousands of students. The Director owns the scholarship application portals and scholar CRM, administers requirements that determine scholar payments and continued eligibility, and leads operations for scholar programming. Working closely with the Chief Program Officer, the Sr. Director, Technology & Systems, and the Scholarships and Scholar Programs teams, the Director sets and documents program requirements and ensures supporting systems reflect program needs. As Point grows, this role builds the operational foundation for a fair, consistent experience at scale.

The position is full time and exempt, reports to Chief Program Officer Tina Kim, and supervises no staff. It is remote, based in the greater Los Angeles area. Occasional in-person meetings and events require the employee to be located in or willing to relocate to the L.A. area; relocation assistance is available.

Point Foundation is the nation's largest scholarship-granting organization for LGBTQ+ and ally students, supporting 1,250 scholars in the 2026–27 academic year. It provides financial support, leadership and career development, and a lifelong community. Its mission is to support LGBTQ+ and ally students' educational aspirations so they become impactful leaders in their lives, careers, and communities.

The pay range is $110,000–$145,000 per year, with eligibility for an annual performance-based bonus. Point pays 100% of employee health insurance premiums; dependent coverage is available at additional cost. Benefits also include a 403(b) retirement plan with an employer match of up to 3%. Point is an equal opportunity employer and provides accommodations throughout the hiring process.

Requirements

• At least 6 years of experience in scholarship administration, financial aid, student services, or program operations.
• At least 2 years in a senior leadership role managing eligibility, compliance, or requirement-review processes at scale, tracking and communicating with populations of 2,000 or more students through systems, automated workflows, and mass communications.
• Bachelor's degree or equivalent professional experience in lieu of a degree.
• Hands-on experience configuring and maintaining a CRM or application management platform, including building forms, workflows, automations, user permissions, and reports.
• Demonstrated experience designing and launching multi-touch requirement-completion campaigns across email and SMS that drive thousands of students to complete requirements on time.
• Proficiency in cleaning, reconciling, analyzing, and reporting on large program datasets, including advanced Excel or Google Sheets skills such as pivot tables, lookups, and data validation, and experience with AI tools.
• Discretion and sound judgment when handling sensitive scholar information.
• Passion for Point's mission and enthusiasm for communicating the organization's philosophy, mission, and values.
• Commitment to advancing equity and inclusion in all areas of responsibility and across the organization.

Responsibilities

• Own Point’s scholarship application portals and scholar CRM, including configuration, maintenance, and ongoing improvement.
• Partner with the Sr. Director, Technology & Systems and Director, Development Operations to plan and launch Point’s CRM strategy; lead program-side tool selection and implementation.
• Oversee operations across the scholar lifecycle, from application and review through awarding, payment, renewal, and program completion; manage timelines and daily workflows.
• Own scholar communications about requirements, including expectations, deadlines, reminders, and outcomes; design and run email and SMS campaigns triggered by requirement status, track completion, and adjust outreach as needed.
• Administer, track, and review scholar requirements for approval and determine eligibility for payment and continued participation.
• Set program requirements in partnership with the Chief Program Officer, maintain related policy documentation, and refine procedures as programs evolve.
• Own operational infrastructure for scholar programming, including the National Leadership Conference, registration, attendance tracking, communications, and supporting data and workflows.
• Maintain clean, consistent, well-governed program data aligned with organization-wide standards; protect sensitive scholar information through access controls, privacy practices, and security protocols; produce summary reports from end-of-term scholar data.
• Partner regularly with the Scholarships and Scholar Programs teams to ensure operational systems meet their needs and objectives.
• Champion and support adoption of AI tools that improve program team efficiency by reducing manual work and automating routine functions.

Benefits

• Point pays 100% of employee health insurance premiums; dependent coverage is available at additional cost.
• 403(b) retirement plan with an employer match of up to 3%.
• Annual performance-based bonus eligibility.
• Relocation assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director