Administrative Program Director 2 (Operations Director)

State of Louisiana•Shreveport, LA

3d•Onsite

About The Position

The Administrative Program Director 2 serves as the Operations Director for the Northwest Louisiana Human Services District and reports directly to the Executive Director. The position has primary responsibility for Safety/Risk Management, Emergency Preparedness, Property Control, Fleet Management, Property Leases, Telecommunications, Record Retention, Clinic Licensure, Corporate Compliance, National Voter Registration Act (NVRA) coordination, and Data Privacy/HIPAA Compliance. The role oversees the Operations Department, including Information Technology, Maintenance, and Security, and is part of the District’s Senior Leadership Team. It directly supervises two employees in IT and Maintenance and functionally supervises five Security Guards. The position is based at the Shreveport Behavioral Health Clinic in Shreveport, Louisiana, and works 8:00 a.m. to 4:30 p.m., Monday through Friday, with nights and weekends as needed.

Requirements

Six years of experience in administrative services; or six years of full-time work experience in any field plus three years of administrative-services experience; or a bachelor’s degree plus three years of administrative-services experience; or an advanced degree plus two years of administrative-services experience.
Every 30 semester hours earned from an accredited college or university may substitute for one year of the six years of full-time work experience in any field, up to 120 semester hours and four years of experience.
Demonstrate accountability, including ownership of actions, behavior, performance, decisions, and outcomes.
Drive results by setting and pursuing goals, maintaining focus amid competing demands, and delivering results.
Think critically by objectively analyzing information, identifying connections across sources, and forming logical, well-supported conclusions.

Nice To Haves

Display professionalism through consistent conduct, responsible communication, and consideration for others.
Follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
Lead effective teams by building, guiding, and motivating teams through collaboration, accountability, and shared purpose.

Responsibilities

Oversee the Operations Department, including Information Technology, Maintenance, and Security.
Manage property control for five facilities and physical inventory exceeding $519,000; assign property control tag numbers, manage the Asset Management System and annual inventory, maintain files, and establish internal procedures for movable-property control and accountability.
Manage a fleet of eight vehicles, ensuring they are operable and maintained according to state policies and laws; prepare monthly vehicle reports, enter data into the Louisiana Asset-Work system, and coordinate maintenance checks, inspections, and repairs.
Direct the District’s emergency preparedness activities and Continuity of Operations Plan, including facility readiness and coordination of memoranda of understanding with the District, State, or special-needs shelters.
Serve on the state and District Emergency Preparedness Team.
Oversee the District’s Corporate Compliance Plan through organized, ongoing, and comprehensive reviews of operations.
Serve as Risk Management/Safety Officer and oversee compliance with the statewide Office of Risk Management Loss Prevention Program, including safety meetings, inspections, investigations, analysis, hazardous materials, emergency preparedness, driver safety, equipment, and key control.
Coordinate lease administration for three facilities.
Coordinate telephone repairs, service changes, and new equipment or line installations; work with the building security monitoring company, update access records, test the system, and distribute office keys.
Prepare and submit clinic licensure applications and coordinate inspections by the Fire Marshal, LDH, and Health Standards.
Ensure records are maintained appropriately, submit requests to destroy records according to the retention schedule, and coordinate long-term records storage.
Manage and oversee NVRA retention, reporting, and training.
Directly supervise two employees in IT and Maintenance and functionally supervise five Security Guards.
Serve as a member of the District’s Senior Leadership Team.