Director of Program Operations

PROMESA R.H.C.F.•New York, NY

1d•Hybrid

About The Position

Provide direct supervision to the Senior Shift Supervisor/Shift Supervisors. Assist Program Director with the oversight of the Operations Department, contracted building maintenance, and contacted security along with monitors their tasks and goals. This includes, but is not limited to, record keeping, statistical reports, site coverage, investigations, building maintenance, and client care/crisis intervention. Provide emergency first aid/CPR assistance when needed. Related duties as assigned.

Requirements

Associate Degree & minimum 2 years equivalent experience OR High School Diploma or GED and 4 years equivalent experience
Valid NYC Driver’s License
Willingness to work in all boroughs and commute to multiple locations in one day
Ability to multitask and function under pressure
Basic computer skills (MS Office)
Knowledge of internet and email services
Will require flexible hours
F-80 Certificate
Food Handler’s Certificate
CPR & First Aid Certification
Overdose Prevention Rescue Training
Mental Health First Aid
CARES (Getting Started & Bed Management)

Responsibilities

Supervisor and coach to ensure high quality service delivery; including: participation in monthly departmental meetings and scheduled supervision monthly at minimum for all operations staff
Ensure that supervision subscribes to the established format and reviews tasks outlined by the position
Meet all training standards, and schedule regular training sessions to ensure all subordinates meet training standards
Ensure all staff meets minimum certification and/or licensure requirements at all times
Lead subordinates in crisis prevention and intervention techniques
Ensure 100% of clients maintain access to client services (meal, laundry, toiletries. Etc...)
Maintain knowledge of, and ensure compliance with Part 491 and/or part 900 Regulations. The Callaghan Decree and those of all funding sources
Maintain working knowledge of all technological systems utilized by the program and it’s different
Maintain working knowledge and challenges of subordinates and have a working plan as to how to address those challenges
Maintain strong collaborative relationship with all providers affiliated with ANH.
Conduct regular building inspections to identify deficiencies, needs repairs, and environmental concerns
Track all building repairs to ensure quality and timeless
Inspect building mechanics monthly at minimum (boiler, sprinkler, elevator, oil pump, etc.)
Monitor all building violations and take all necessary steps to ensures timely responses and documentation of efforts for remediation
Complete, review and ensure timely submission of all internal and external reports
Ensure work outputs are of substance
Review and track work order submission and completion
Review and track all incident reports
Review and update monthly building schedules inclusive of securing appropriate certifications (operations, maintenance, security, DHSPD.)
Complete monthly building inspections
Track visits and all services rendered by vendors/contractors
Complete audit of Fire Safety records
Complete monthly inventory of client supplies
Produce meeting minutes for each departmental meeting conducted
Conduct and document supervision of all direct reports
Provide staff with Corrective Action Plans (CAPs) to ensure satisfactory work performance and progressive disciplinary action when required
Review and document follow up of all operational complaints/grievances
Conduct audit of operational tasks including: bed signing procedures, supply issuance, meal rosters, properly storage, locker inspections, daily dorm inspections, facility logbook, incident submission, etc.
Ensure timely completion of all investigations pertaining to Operations
Conduct vehicle inspections, ensure vehicle maintenance and proper documentation of vehicle use
Ensure the best customer service is provided to every client
Hold each client and staff’s information in the highest confidence
Ensure compliance with behaviors outlined by ANH’s Standards of Conduct, Code of Conduct, and Workplace Civility Policy
Model appropriate behaviors for clients and staff
Adhere to work schedule and ensure adherence to Operations, Security and Maintenance schedule by relevant staff
Avoid unscheduled absences
Review and manage hours allotted to the department and respond to time off requests
Utilize time management skills to prioritize tasks and ensure completion of work in a reasonable timeframe
Perform job duties with quality
Lend interdepartmental support in times of need
Adhere to the Dress Code Policy
Model appropriate behaviors for staff
Be a resource to staff and colleagues
Maintain open lines of communication with all department, vendors, IVC, HERE, DHS Administration, Hotel Providers, Landlords ANH Administration, and partners within the community
Maintain compliance with electronic communication policies