Assistant Program Director, Operations (Monument)

Goddard Riverside Community Center•New York, NY

1d•Onsite

About The Position

Goddard Riverside is a social-service organization serving more than 20,000 people across New York City. Its Monument program is a 200-bed stabilization site for unsheltered adults, offering a safe place to access resources and supportive services and work toward permanent housing. The Assistant Program Director, Operations supports and supervises the residential aide team and helps ensure the safety and security of the site. Working with the Program Director, this role oversees daily operations, supports consistent supervision across residential aide shifts, monitors program documentation and bed utilization, and helps maintain compliance with contract, building, health, fire, and safety requirements. The position may serve as Program Director in the Director’s absence and participates in an on-call rotation. The stated schedule is Tuesday through Saturday, generally 9 a.m.–5 p.m. Tuesday through Friday and 9 a.m.–5 p.m. Saturday, with flexible Saturday timing. The program operates 24/7, so flexibility for supervision and coverage across shifts—including some overnight and weekend work—may be required. The salary range is $63,500–$76,500; the offer depends on comparable experience and preferred qualifications.

Requirements

At least one year of supervisory experience.
Strong understanding of trauma and how it manifests, and experience delivering trauma-informed, culturally sensitive services.
Obtain F-80 Certification and Food Handler certification within 90 days of hire.
Excellent verbal and written communication skills.
Strong organizational and leadership skills.
Ability to manage competing priorities, resolve conflicts, and communicate with multiple parties.
Ability to develop, implement, and manage systems and processes.
Excellent judgment and a proactive approach.
Proficiency in Microsoft Office, including Outlook and Excel.
Ability to learn database systems such as CARES.

Nice To Haves

Experience working on-site in a congregate housing setting.

Responsibilities

Directly supervise the Residential Aide Supervisor and provide operational guidance to support consistent supervision, accountability, and program expectations across residential aide shifts.
Support evidence-based and person-centered approaches, including motivational interviewing, trauma-informed care, culturally sensitive services, and strengths-based practice.
Assist with monthly residential aide schedules and arrange coverage as needed.
Ensure shift reports, incident reports, logs, checklists, and other operational documentation are accurate and completed on time.
Monitor bed utilization, availability, vacancies, offline beds, and other bed-status changes.
Oversee daily bed reconciliation, investigate discrepancies across CARES, the facility bed roster, client sign-in/sign-out records, and physical occupancy, and ensure they are addressed promptly.
Maintain an accurate client bed roster and communicate availability and significant discrepancies to the Program Director and designated staff.
Monitor No Show/Return procedures, consecutive absences, the 72-hour bed policy, and remote check-ins, ensuring appropriate follow-up and documentation.
Coordinate operational responses to significant client incidents, ensure follow-up and documentation, and close incidents in CARES within required timeframes.
Stay informed about contract requirements, ensure compliance, and assist with audit preparation and performance improvement plans.
Attend staff meetings, training, and supervision meetings; communicate goals and performance outcomes; and support individual and team improvement plans.
Serve as Program Director in the Director’s absence and participate in the on-call rotation with the Program Director.
Oversee and conduct client intakes, notify the Program Director of changes or concerns, and oversee the CARES intake system to ensure timely admissions.
Ensure rounds are conducted consistently and sensitively.
De-escalate client conflicts and incidents using client-centered care, respond proactively to potential incidents, and follow up with the clinical team.
Ensure timely, appropriate responses to building emergencies, contact senior management as needed, and follow DHS and Goddard incident-reporting guidelines.
Ensure compliance with health, fire, and safety codes; address violations promptly and help prevent them.
Follow up on facility and resident-room inspections to identify risks and hazards and ensure facility management is informed.
Communicate maintenance requests and follow up to ensure completion.
Perform other duties as required.