Assistant Program Coordinator

House of Ruth • Washington, DC

4d

About The Position

The Assistant Program Coordinator manages the daily operations of the Family Programs program and develops therapeutic relationships with clients. The role assesses clients’ strengths and needs, establishes goals, implements and monitors case management plans, and provides supportive counseling and facilitated groups.

Working with the Program Manager, the coordinator supports program objectives, services, policies, and procedures; oversees program operations and client services; ensures regulatory and documentation compliance; and coordinates staff, volunteers, groups, and services with other agency entities. The role also includes crisis intervention, emergency response, client transportation, staff supervision, hiring participation, data management, and preparing reports for funders and other entities.

Requirements

• Master’s degree in social work or a related field.
• 2–4 years of experience, including staff supervision in a similar role.
• At least 2 years of experience providing counseling and/or case management services.
• Ability to perform tasks independently.
• Strong working knowledge of MS Office 365.
• Strong interpersonal skills for handling sensitive and confidential situations.
• Excellent written and oral communication skills.
• Demonstrated ability to supervise and manage the program’s day-to-day activities.
• Ability to work a flexible schedule in a 24/7 operation and be on call as needed, including some weekends.
• Valid driver’s license.
• Must pass FBI fingerprint/background check, alcohol and drug test, urine screening, TB test, and police clearance.
• Must be fully vaccinated.

Nice To Haves

• Licensed social worker or licensed professional counselor.

Responsibilities

• Work with the Program Manager to develop, implement, monitor, and evaluate program objectives, structures, services, policies, and procedures.
• Oversee ongoing program operations and actions involving clients to meet programmatic objectives.
• Ensure compliance with regulations, policies, procedures, codes, and documentation requirements.
• Resolve issues to ensure clients receive appropriate services and supports.
• Brief the Program Manager on relevant issues and information concerning residents and staff.
• Schedule and coordinate volunteers and groups that provide client services.
• Maintain thorough and accurate documentation of case management and counseling functions and activities.
• Communicate essential issues to relevant contacts in a timely manner.
• Maintain a safe, secure, and non-violent environment for clients.
• Manage emergencies according to standard procedures and provide crisis intervention and appropriate referrals.
• Assist with tasks related to daily program operations.
• Arrange or provide transportation for clients to appointments and complete other driving assignments as needed.
• Attend training sessions and regularly scheduled meetings about program operations and case management.
• Coordinate program work with other agency entities.
• Participate in recruiting new staff and work with Human Resources on matters concerning program staff.
• Monitor and maintain data, ensuring accurate and timely entry into the appropriate system.
• Prepare reports for funders and other entities as required.
• Provide weekly supervision to staff.
• Conduct monthly meetings with program residents.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life/AD&D insurance
• Retirement plan
• Tuition assistance program
• Paid time off and holidays
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level