Assistant Program Coordinator

EIHAB HUMAN SERVICES•New York, NY

6d•$25 - $26•Onsite

About The Position

The Assistant Program Coordinator supports the Program Coordinator in operating a Day Habilitation program in accordance with agency policy, the agency’s mission, and state and federal regulations. The role oversees day-to-day program operations and supervises staff to help participants with intellectual disabilities and/or mental health needs pursue their goals, achieve valued outcomes, develop skills, and receive appropriate support. The Assistant Program Coordinator helps maintain a safe, supportive, therapeutic environment that promotes growth, rehabilitation, independence, and self-help skills. The position coordinates and supervises staff and services, maintains quality assurance, training, and billing systems, and ensures staff use those systems appropriately. The Assistant Program Coordinator acts as Program Coordinator when that person is absent. The role is responsible for regulatory and documentation compliance, participant safety and care coordination, staff training and performance, facility and vehicle oversight, admissions and discharges, and communication with participants, families, support coordinators, community partners, and interdisciplinary teams. The position may require being on call and working extended day-to-day hours.

Requirements

Associate degree in a human services-related field or equivalent credits, plus six years of work experience serving the OPWDD and intellectually/developmentally disabled population and at least three years in a supervisory role; or a high school diploma/GED, plus ten years of relevant work experience and at least five years in a supervisory role.
Experience handling confidential information with strict discretion.
Ability to multitask, analyze problems, and determine corrective measures.
Self-starter with initiative and goal orientation; ability to work independently, in an organized manner, and as part of a team in a fast-paced environment.
Ability to collaborate effectively, prioritize, and complete tasks and projects under tight deadlines.
Successful completion of agency- and supervisor-assigned training, which may include SCIP, AMAP, and CPR/First Aid certifications; familiarity with OPWDD regulations.
Valid, unrestricted New York State driver’s license in accordance with agency standards.
Ability to interact professionally and ethically with participants and staff, understand and implement service plans, and complete clear, legible, timely documentation.
Passion and desire to work with people with intellectual disabilities and other physical or mental disabilities.
Knowledge of basic human physical and psychological needs, health and safety precautions, simple nursing care, first aid, behavior management, and personal and environmental hygiene.
Ability to write professional, objective progress and behavior reports; use computers and electronic equipment; interact with participants, community members, and treatment team members; read technical training manuals; and follow written and oral instructions.
Ability to learn basic operation and maintenance of adaptive equipment, provide supportive and patient care, and work as a team player.
Ability to observe, record, and report participants’ behavior, attitude, and physical condition.
Ability to be on call and work extended day-to-day hours, prioritize conflicting deadlines, and approach work with attention to detail, organization, planning, and a proactive, results-oriented mindset.
Ability to obtain SCIP, First Aid/CPR certification, and Medication Administration Training.

Nice To Haves

Bachelor’s degree in a human services-related field, with five years of work experience serving the OPWDD and intellectually/developmentally disabled population and at least two years in a supervisory role.

Responsibilities

Supervise and manage day-to-day Day Program operations, including planning and coordinating the work of Site Supervisors, and communicate the organization’s mission, vision, and values.
Monitor daily participant programming documentation for completeness and accuracy.
Ensure program goals are met in participant and family satisfaction, safety, quality, and team member performance.
Prepare and submit reports, incident reports, corrective actions, statistics, and quality assurance materials; ensure incident documentation is completed properly.
Conduct compliance reviews, monitor events and incidents, review participant records, identify risks, and develop corrective plans and systems to protect health and safety.
Serve as a primary contact for Support Coordinators, families, and individuals regarding programming questions, tours, trial referrals, admissions information, and program recommendations.
Communicate with Support Coordinators, families, and community partners, and oversee Person-Centered Plans and timely Person-Centered Reviews.
Track program-specific staff training and training certifications, maintain assigned staff records, train new hires, and provide orientation.
Oversee facility condition through daily walk-throughs and safety checks; identify needed supplies and repairs, follow maintenance procedures, and ensure furnishings are appropriate and in good condition.
Coordinate participant admissions and discharges with intake, program staff, families, and agency representatives.
Assign staff to tasks, groups, and activities in accordance with operating procedures.
Ensure program vehicles are maintained and staff follow driving procedures, including completing travel logs.
Conduct arrival and departure observations, ensure safeguards and schedules are followed, maintain appropriate staffing ratios, and oversee route schedules.
Observe programming and mealtimes to ensure participant safeguards and protective oversight plans are followed.
Review food requisitions, maintain inventory, and ensure menu items meet participants’ dietary restrictions and prescribed diets.
Use professional and empathetic interpersonal skills when counseling, supporting, or negotiating with families, staff, and outside agencies.
Monitor activities inside and outside the program for compliance with regulations and agency and program policies; reinforce compliance through training and observation.
Supervise staff in coordinating services that develop participants’ life skills, independence, community participation, socially appropriate behaviors, and health and safety skills.
Evaluate Group Leaders and Direct Support Professionals, provide training, foster team building and productive relationships, and support understanding and implementation of Direct Support Professional Core Competencies.
Assess and review participant records to ensure accuracy, compliance, and quality services.
Conduct staff meetings as needed, communicate relevant agency information, support team productivity, and allocate resources and staff.
Attend required meetings, staff development and training programs, service meetings, and agency-wide management meetings.
Establish procedures for integrating special services into the Day Habilitation program and collaborate with supervisors and others on facility-related issues.
Schedule fire and emergency evacuation drills, monitor participant progress regarding safety, and maintain required records and documentation.
Collaborate with the interdisciplinary team to support continuity of care, review team summaries and recommendations, and ensure implementation and follow-up.
Maintain stipend records and agreements and ensure stipend request procedures are followed.
Coordinate and maintain participant day plans, update plans and goals as needed, monitor progress and safety, document outcomes, and communicate relevant information to the interdisciplinary team and departments.
Cover leadership duties when a position is vacant or a leader is on leave.
Perform other assigned duties.