Produce - Assistant Manager

Bristol Farms•Woodland Hills, CA

About The Position

The Assistant Produce Manager is a management-in-training position that coordinates Produce Department employees involved in ordering, processing, and selling products while maintaining department standards under the supervision of the Produce Manager. The role calls for confidence, commitment, motivation, patience, strong listening and people skills, sound judgment, flexibility, consistency, and a coaching mindset. The Assistant Produce Manager is expected to be open to growth, communicate effectively, handle unexpected situations constructively, work extra hours when needed, and use creativity in merchandising and selling. The position assists with department operations and supervision, provides customer service, trains and coaches employees, helps maintain safety and sanitation standards, and supports the Produce Manager. It may act as the Produce Manager on the sales floor when that manager is unavailable. The role also requires adherence to Bristol Farms service, quality, cleanliness, appearance, and employee handbook standards.

Requirements

High school diploma or GED, or three to six months of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to add, subtract, multiply, and divide whole numbers, common fractions, and decimals, and calculate discounts, interest, percentages, and volume.
Ability to apply common sense and understanding to written, oral, or diagrammed instructions; analyze situations; and develop and implement solutions.
Ability to speak, read, and understand English.
Customer-service orientation and excellent people and communication skills.
Dependability and willingness to work extra hours to get the job done.
Ability to meet the physical demands of the role, including frequent lifting or moving up to 50 pounds and occasional lifting or moving up to 100 pounds.

Responsibilities

Coordinate employees engaged in ordering, processing, and selling products while maintaining department standards under the Produce Manager's supervision.
Assume all responsibilities of the Produce Clerk and Produce Shift Supervisor positions.
Assist the Produce Manager with ordering and receiving products and proper invoice routing.
Act as the Produce Manager on the sales floor when the Produce Manager is unavailable.
Train and coach employees on department procedures and tasks on an ongoing basis.
Ensure consistency and uniformity of work techniques and standards among department members.
Assist with certain computer functions and applications.
Resolve customer complaints in a manner that encourages return business.
Document industrial accidents during the shift when the Produce Manager is absent, following Bristol Farms and Cal OSHA SB 198 procedures for reporting, documenting, and investigating employee accidents.
Serve customers with a smile and willing attitude, build customer relationships, and support repeat business and high sales.
Follow safety work standards and report hazards to the Produce Manager and/or Store Director.
Maintain the department in accordance with current health codes and Bristol Farms sanitation and cleanliness standards.
Follow the employee handbook, especially service standards and appearance requirements.
Meet and exceed Bristol Farms standards for service, quality, and cleanliness.
Assist in supervising 5–25 department employees, including training, planning and assigning work, directing work, verbally rewarding and disciplining employees, addressing complaints, and resolving problems.
Acknowledge or greet customers within the first 15 seconds of their arrival, including while customers wait at a counter or are passed on the sales floor.
Execute the Seven Points to Extraordinary Service at all times.