Produce - Assistant Manager

Good Food Holdings Companies•Los Angeles, CA

4d•$22 - $25•Onsite

About The Position

The Assistant Produce Manager is a management-in-training role responsible for coordinating Produce Department employees engaged in ordering, processing, and selling products while maintaining department standards under the supervision of the Produce Manager. The position calls for confidence, commitment, motivation, patience, strong listening and people skills, sound judgment, flexibility, consistency, and a willingness to learn and grow. The Assistant Produce Manager is expected to communicate effectively, respond constructively to unexpected situations, support employees through coaching, and contribute to creative merchandising and sales. The role assumes the responsibilities of Produce Clerk and Produce Shift Supervisor and may act as Produce Manager on the sales floor when the Produce Manager is unavailable. It also assists with ordering, receiving, and invoice routing; employee training and supervision; customer service and complaint resolution; and maintaining safety, sanitation, cleanliness, quality, and service standards. Employees must greet or acknowledge customers within 15 seconds and consistently deliver Bristol Farms’ service standards. The position requires a high school diploma or GED, or related experience and/or training, or an equivalent combination. The work environment is usually loud. The job includes frequent lifting and/or moving of up to 50 pounds and occasional lifting and/or moving of up to 100 pounds, along with regular standing and walking and other physical activities.

Requirements

High school diploma or GED, or three to six months of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence.
Ability to perform basic arithmetic with whole numbers, common fractions, and decimals, and calculate discounts, interest, percentages, and volume.
Ability to apply common sense to written, oral, or diagrammed instructions, analyze situations, and develop and implement solutions.
Ability to speak, read, and understand English.
Excellent communication, customer-service, and people skills; sound judgment in unexpected situations; dependability; and willingness to work extra hours to complete the job.
Ability to work in a team, maintain a positive and even-tempered demeanor, coach employees, and support department standards.
Physical ability to regularly stand, walk, use hands to handle or feel objects, tools, or controls, talk or hear, and taste or smell; frequently reach with hands and arms; and occasionally climb or balance, stoop, kneel, crouch, or crawl.
Ability to frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
Vision abilities including close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Coordinate Produce Department employees engaged in ordering, processing, and selling products while maintaining department standards under the Produce Manager’s supervision.
Assume the responsibilities of Produce Clerk and Produce Shift Supervisor.
Assist the Produce Manager with ordering and receiving products and proper invoice routing.
Act as the Produce Manager on the sales floor when the Produce Manager is unavailable.
Train and coach employees on department procedures and tasks on an ongoing basis.
Ensure consistency and uniformity of work techniques and standards among department members.
Assist with certain computer functions and applications.
Resolve customer complaints in a manner that encourages return business.
Document industrial accidents during a shift when the Produce Manager is absent, following Bristol Farms and Cal OSHA SB 198 procedures for reporting, documenting, and investigating accidents.
Serve customers with a friendly, willing attitude and build customer relationships to encourage repeat business and high sales.
Follow safety standards and report safety hazards to the Produce Manager and/or Store Director.
Maintain the department according to current health codes and Bristol Farms sanitation and cleanliness standards.
Follow the employee handbook, especially its service and appearance standards.
Meet and exceed Bristol Farms standards for service, quality, and cleanliness.
Assist with supervising 5–25 department employees, including training, planning and assigning work, directing work, verbally rewarding and disciplining employees, addressing complaints, and resolving problems.
Greet or acknowledge customers within the first 15 seconds of their arrival, including at counters and on the sales floor, and execute the Seven Points to Extraordinary Service.