Assistant Practice Manager

Unio specialty care•San Francisco, CA

19d•$90,000 - $95,000

About The Position

The Assistant Practice Manager at Unio Health Partners partners with senior management and affiliated physicians to ensure efficient clinical practice operations. This hands-on role supports the day-to-day needs of clinic operations and directly supervises office staff. The manager oversees service delivery and quality assurance and works with the compliance team to support adherence to governmental regulations, licensing requirements, regulatory standards, and program policies. The role interacts and coordinates with management, staff, and patients.

Requirements

High school diploma or equivalent.
At least 5 years of medical office experience.
Strong customer service focus.
Effective verbal and written communication skills.
Teamwork orientation.
Organized and able to manage competing priorities.

Responsibilities

Oversee clinical and non-clinical site operations, ensuring compliance with regulations and standards for quality assurance, confidentiality, and medical records documentation to support effective patient care and service quality.
Collaborate with operations leadership to develop and implement clinic goals, policies, procedures, budget plans, and work standards.
Directly supervise front- and back-office support staff and manage employee performance to promote optimal patient flow and high clinical quality.
Monitor and improve practice key performance indicators related to revenue cycle, patient satisfaction, and access standards, ensuring adherence to performance expectations.
Serve as a problem-solving resource for staff on patient issues and as the first point of contact for patient complaints and insurance plan grievances.
Serve as the clinic site’s OSHA and Compliance Liaison, supporting compliance with company policies, healthcare regulations, HIPAA requirements, medical laws, and ethics.