Assistant Patient Access Representative Practice Plan- The Woodlands

UTHealth Houston•Houston, TX

About The Position

The Assistant Patient Access Representative supports a smooth patient experience by assisting with registration, insurance verification, payments, and communicating important financial information. The role helps ensure medical necessity compliance, verifies eligibility, and posts payments. It requires dependable, customer-focused service, attention to detail, multitasking, and effective communication. Employees must permanently reside and work in Texas.

Requirements

High school diploma or equivalent.
Ability to multitask.
Proficient typing and keyboarding skills.
Must permanently reside and work in the State of Texas.

Responsibilities

Obtain demographic, insurance, and financial information from patients or guarantors, and enter it accurately into the computer system.
Explain required forms to patients or guarantors and obtain necessary signatures.
Ensure medical necessity compliance by obtaining required data, reviewing the Compliance System, communicating information, and obtaining signatures.
Collect patient liability, establish payment arrangements, discuss payment options, screen for eligibility, provide complex financial counseling, review and submit charity applications, and identify alternative reimbursement resources.
Verify insurance eligibility and benefits, and ensure required notifications and authorizations are completed within required timeframes.
Post payments in the computer system and generate appropriate patient receipts.
Communicate professionally with physicians, care management, ancillary departments, nursing units, physicians' office staff, insurance companies, patients, and their families; complete thorough and accurate documentation.
Adhere to university policies, procedures, and standards, including requirements related to time management, supply management, productivity, and accuracy.
Promote professional growth and development by meeting mandatory and continuing education and skills competency requirements.
Support department-based goals and serve as a preceptor, mentor, and resource to less experienced staff.
Perform other duties as assigned.

Benefits

100% paid medical premiums for full-time employees.
Approximately 37–38 days per year of time off, including holidays, a preventative leave day, vacation, and sick time.
Increased vacation accrual with length of service.
Longevity pay through monthly payments after two years of service.
Retirement and pension plan.
Free financial and legal counseling.
Free mental health counseling services.
Gym membership discounts and access to wellness programs.
Employee discounts, including entertainment, car rentals, and cell phones.
Resources for child and elder care.