Assistant Operations Manager - Housekeeping and Front desk

Marriott•Newport Beach, CA

8d•$29 - $36

About The Position

This hotel operations management generalist supports and leads shift teams across Front Desk, Guest Services, Housekeeping, Food and Beverage, and Event Operations, depending on property needs. The role applies brand standards and operational requirements across these areas, coordinates labor scheduling, and helps deliver consistent, high-quality service and strong guest, event, and employee satisfaction. The Assistant Operations Manager oversees or supports daily operations, including guest arrivals and departures, restaurant and bar service, guest room inspections, meeting and event setup and execution, and staff performance feedback and training. The position supports compliance with brand standards, OSHA regulations, and applicable legal obligations; helps manage departmental budgets, inventories, assets, and expenses; and assists more senior managers with financial and administrative duties. It also contributes to staff development, hiring, scheduling, performance reviews, and continuous improvement of operational and financial results.

Requirements

High school diploma or GED, or a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, plus two years of experience in food and beverage, culinary, guest services, front desk, housekeeping, or a related professional area; alternatively, at least three years of experience in two of those hospitality areas if lacking a standard educational background.
Ability to lead shift operations, coordinate staff scheduling, and support day-to-day hospitality operations.
Knowledge of hotel department standards, policies, and procedures, including Front Desk, Housekeeping, Food and Beverage, and Event Operations.
Interpersonal, communication, leadership, and customer-service skills, including the ability to lead, influence, encourage, and resolve guest concerns.
Ability to support budgeting, financial management, inventory, asset, and expense controls.
Understanding of OSHA regulations and applicable food handling, sanitation, safety, and beverage and liquor laws.

Nice To Haves

Experience running a shift.
Experience with scheduling.
Experience with Performance Manage PAFs.
Problem-solving skills.
Experience running day-to-day operations.
Hospitality skills.

Responsibilities

Lead daily Front Desk, Housekeeping, or Guest Services shift operations and provide operational support across hotel departments as needed.
Supervise guest room and public-space inspections and ensure housekeeping policies, standards, and procedures are followed.
Perform Front Desk duties and support Front Office, Housekeeping, and related operations in the absence of department managers.
Open and close restaurant, bar, and other Food and Beverage outlet shifts; assist floor staff during busy periods and perform outlet duties as necessary.
Ensure Food and Beverage operations comply with policies, service standards, sanitation requirements, safety procedures, and local, state, and federal beverage and liquor laws.
Monitor Food and Beverage and event inventories, assets, equipment, and par levels; order departmental supplies and manage beverage controls.
Support departmental financial performance by monitoring budgets, operating statements, payroll progress, controllable expenses, and revenue opportunities.
Ensure event rooms and spaces are set to event documentation and customer requirements; inspect rooms, lead event-service shifts, delegate setup tasks, and communicate event information to teams.
Schedule Banquet and Event Service staff to meet forecasts and service standards while maximizing profits; support event technology and work with Event Planning to deliver events.
Attend and contribute to relevant staff, forecast, pre-convention, department, and daily stand-up meetings and briefings.
Communicate performance expectations, train employees, provide feedback, and promote teamwork, motivation, integrity, and high work standards.
Handle guest concerns and complaints, seek feedback, meet and greet guests, and encourage excellent customer service.
Support human resources activities, including coaching, mentoring, training, interviewing, hiring, scheduling, and employee performance reviews.
Help develop and implement corrective action plans and maintain current knowledge of OSHA regulations and emergency procedures.