Assistant Operations Manager | Cosmetologist

WellBiz Brands • Pasadena, CA

13d • Onsite

About The Position

Drybar is seeking an Assistant Shop Manager who is also a licensed Cosmetologist. This role involves managing shop staff, enhancing client experience, driving sales, and ensuring operational efficiency. The ideal candidate will have strong leadership skills, a passion for customer service, and excellent hair styling abilities.

Requirements

• A current and valid cosmetology license for the state in which you are applying.
• Shampoo, blow-dry and amazing hair styling & finishing skills.
• Ability to do a blowout in under 45 minutes!
• Strong communication skills and a commitment and dedication to customer service.
• A desire to provide exceptional service not only to our clients but to our staff.

Nice To Haves

• Experience in a management or supervisory role.
• Experience with Booker (booking software).
• Knowledge of Drybar's 10 core values.

Responsibilities

• Supervise shop staff including Bartenders, Stylists, and Shift Leads.
• Lead team members to enhance field performance, client experience, product sales, cost control, staffing, team development, client experience and membership sales.
• Ensure talent development within the shop to maximize performance, drive revenue, and achieve annual business goals.
• Work closely with Human Resources to cultivate employee relations, performance management, culture & development, values, safety initiatives and training.
• Monitor shop inventory: regularly check back bar and retail supplies, place orders when needed to meet supply level standards.
• Work closely with your Area Manager to maximize the shop's financial potential, by achieving daily sales metrics and labor budget goals.
• Train new staff: educate on using Booker and Drybar’s 10 core values.
• Ensure Stylists are completing blowouts in under 45 minutes.
• Implement problem-solving strategies and maintain awareness.
• Responsible for reporting all shop inventory, regularly check all retail supplies, assist with stocking products and supplies.
• Ensure that all company procedures and policies, federal, state, and local regulations are followed.
• Ensure all Drybar’s timekeeping policy and supervisor policy addendum.
• Responsible for reporting all time worked for self and others in a timely fashion.
• Resolve team member relations and customer issues ensuring the company is protected against liability with mindfulness of shop morale and culture.

Benefits

• Competitive hourly wages beginning at $22.04 per hour plus tips
• Retail & productivity bonuses
• $100 anniversary gift
• Referral bonuses
• Medical, Dental & Vision Benefits for ALL employees
• Access to Wellable and EAP access
• Paid Training on “Proper Anatomy of a Drybar Blowout!”
• Complimentary access & discounts to Vidal Sassoon online membership program for continued education
• FREE BLOWOUTS for all employees!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree