Assistant Operations Manager | Cosmetologist

WellBiz Brands • West Hollywood, CA

13d • Onsite

About The Position

Drybar is seeking an Assistant Shop Manager who is also a licensed Cosmetologist. This role involves managing shop operations, supervising staff, ensuring excellent client experiences, and driving sales. The ideal candidate will have strong leadership skills, a passion for hair styling, and a commitment to Drybar's core values.

Requirements

• A current and valid cosmetology license for the state in which you are applying.
• Shampoo, blow-dry, and amazing hair styling & finishing skills.
• Ability to do a blowout in under 45 minutes.
• Strong communication skills.
• A commitment and dedication to customer service.

Nice To Haves

• A desire to provide exceptional service not only to our clients but to our staff.
• When in doubt, ask for help! We’re here for you!

Responsibilities

• Supervise shop staff including Bartenders, Stylists, and Shift Leads.
• Lead team members to enhance field performance, client experience, product sales, cost control, staffing, team development, and membership sales.
• Ensure talent development within the shop to maximize performance, drive revenue, and achieve annual business goals.
• Work closely with Human Resources to cultivate employee relations, performance management, culture & development, values, safety initiatives, and training.
• Monitor shop inventory, regularly check back bar and retail supplies, and place orders when needed.
• Work closely with the Area Manager to maximize the shop's financial potential by achieving daily sales metrics and labor budget goals.
• Train new staff on using Booker and Drybar’s 10 core values.
• Ensure Stylists are completing blowouts in under 45 minutes.
• Implement problem-solving strategies and maintain awareness.
• Report all shop inventory and regularly check retail supplies.
• Assist with stocking products and supplies.
• Ensure that all company procedures and policies, federal, state, and local regulations are followed.
• Ensure adherence to Drybar’s timekeeping policy and supervisor policy addendum.
• Report all time worked for self and others in a timely fashion.
• Resolve team member relations and customer issues, ensuring the company is protected against liability while maintaining shop morale and culture.

Benefits

• Competitive hourly wages beginning at $24.00 per hour plus tips
• Retail & productivity bonuses
• $100 anniversary gift
• Referral bonuses
• Medical, Dental & Vision Benefits for ALL employees
• Access to Wellable and EAP access
• Paid Training on “Proper Anatomy of a Drybar Blowout!”
• Complimentary access & discounts to Vidal Sassoon online membership program for continued education
• FREE BLOWOUTS for all employees!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree